E-Commerce Operations Specialist

RSD Human Resource Management Consultancy; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Government Mandated Benefits

Job summary

A consulting firm in Manila is looking for an experienced individual to manage operations of their e-commerce platform. Responsibilities include analyzing sales data, coordinating marketing efforts, and providing customer support. Candidates should have a Bachelor's degree in Marketing or Management and proficiency in SEO, SEM, and website analytics. Strong communication skills and ability to handle multiple projects are essential for this full-time position.

Qualifications

• Bachelor's degree in Marketing or Management required.
• Proficiency in SEO, SEM, email marketing, and website analytics.
• Ability to analyze data and identify trends in marketing campaigns.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with Google Analytics and WooCommerce.
• Ability to handle high-volume customer interactions
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Flexible availability including weekends and holidays

Responsibilities

• Manage day-to-day operations of the e-commerce platform.
• Analyze sales data to optimize product listings.
• Coordinate with marketing and logistics teams.
• Provide customer support and resolve order processing issues.
• Maintain accurate product information and pricing.

Skills

SEO

SEM

Email marketing

Social media marketing

Website analytics

Data analysis

Customer communication

Problem-solving

Project management

Detail-oriented

Customer interactions

Problem solving

Multitasking

Detail orientation

Flexible availability

Education

Bachelor's degree in Marketing or Management

Tools

Google Analytics

WooCommerce

Email marketing platforms

Job description

RSD Human Resource Management Consultancy

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

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Description

• Manage day-to-day operations of the e-commerce platform to ensure efficiency.
• Analyze sales data and user behavior to optimize product listings and improve the customer experience.
• Coordinate with marketing and logistics teams to implement promotional campaigns and manage inventory.
• Provide customer support and resolve issues related to order processing.
• Maintain up-to-date product information and ensure accurate pricing on the website.

Requirements

• Bachelor's degree in Marketing or Management required
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• The ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Familiarity with tools such as Google Analytics, WooCommerce, and various email marketing platforms.
• Ability to handle high-volume customer interactions
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Flexible availability including weekends and holidays