E‑Commerce Operations Lead

Hammerjack Pty Ltd; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an E-commerce Operations Coordinator to oversee the end-to-end lifecycle of our online store. You will manage order fulfillment, maintain an engaging product catalog, and ensure the storefront stays functional and brand-aligned.

You will analyze performance metrics, collaborate with cross-functional teams, and drive growth by optimizing platform security and operational efficiency across the digital storefront.

Responsibilities

• Monitor and manage online orders, ensuring timely processing, shipping, and delivery to customers.
• Collaborate with the warehouse and fulfillment teams to maintain accurate inventory levels and manage order fulfillment efficiently.
• Address and resolve any order-related issues or customer inquiries promptly and professionally.
• Update and maintain the product catalog on the e-commerce platform, including product descriptions, images, pricing, and availability.
• Ensure that product information is accurate, up-to-date, and presented in an engaging manner to drive sales and conversions.
• Work closely with the web development and design teams to oversee website/storefront updates, ensuring a seamless user experience and adherence to brand guidelines
• Conduct regular audits to identify and fix any website issues, such as broken links or loading errors.
• Monitor and analyze key performance metrics, such as website traffic, conversion rates, and sales figures.
• Generate regular reports on e-commerce performance and present actionable insights to optimize operations and drive business growth.
• Collaborate with the IT team and e-commerce platform providers to maintain the platform's functionality, security, and performance.
• Stay updated with the latest e-commerce trends and technologies to propose enhancements to the existing platform.
• Other works that may assigned by direct supervisor time to time.

Job description

Hammerjack Pty Ltd is seeking an E-commerce Operations Coordinator to oversee the end-to-end lifecycle of our online store. You will manage order fulfillment, maintain an engaging product catalog, and ensure the storefront stays functional and brand-aligned.

You will analyze performance metrics, collaborate with cross-functional teams, and drive growth by optimizing platform security and operational efficiency across the digital storefront.