E-commerce Operations Lead

International Toyworld, Inc.; Parañaque; On-site; PHP 420,000 - 620,000; Full time

Job summary

International Toyworld, Inc. in Parañaque is seeking an experienced Warehouse Operations Supervisor to oversee daily e-commerce fulfillment, ensuring smooth order processing, accurate inventory and strong customer service for our local entity.

You will drive efficiency, coordinate with site management and head office stakeholders, ensure SOP compliance, and lead a team to maintain timely, accurate order processing and quality control across online marketplaces.

Qualifications

• Bachelor's degree is required.
• At least 2 years of related working experience.

Responsibilities

• Oversee stock management to ensure inventory accuracy and alignment with online publications and order fulfilment.
• Initiate process improvements to streamline order processing workflows.
• Lead a team of customer service staff handling online inquiries and ensure excellent service.
• Collaborate with site management to address stock issues, expiring items, slow-moving SKUs, and discrepancies between published and actual inventory.
• Ensure products are labelled with sku code, delivered date, expiry date, and other critical information.
• Supervise branch personnel, ensuring proper onboarding, adherence to SOPs, performance evaluations, and disciplinary actions when needed.
• Ensure order processing SOPs are implemented: verify orders, oversee picking, QC, packing, releasing, and price accuracy.
• Coordinate with site management/merchandising on product queries, RTV, and publishing across online marketplaces.
• Coordinate with accounting on transmittal schedules; maintain housekeeping and proper use of facilities/equipment.

Education

Bachelor's degree

Job description

International Toyworld, Inc. in Parañaque is seeking an experienced Warehouse Operations Supervisor to oversee daily e-commerce fulfillment, ensuring smooth order processing, accurate inventory and strong customer service for our local entity.

You will drive efficiency, coordinate with site management and head office stakeholders, ensure SOP compliance, and lead a team to maintain timely, accurate order processing and quality control across online marketplaces.