E-commerce Fraud Analyst: Detect Risks, Patterns & Chargebacks

Revolve; Batangas City; On-site; PHP 250,000 - 420,000; Full time

Job summary

Revolve in the Philippines is seeking a Fraud Analyst to monitor and review e-commerce sales data daily, identifying fraud trends and credit card misuse.

You will approve or cancel orders per guidelines, conduct online research, collaborate with customer service, and respond to chargebacks. The role requires attention to detail, multitasking, quick decision-making, and strong written communication.

Qualifications

• Evidence of meticulous attention to detail and accuracy in data review.
• Ability to multitask in a fast-paced environment with high workload.
• Strong written communication and concise reporting skills.
• Excellent problem-solving and analytical thinking.

Responsibilities

• Monitor and review e-commerce incoming sales orders and accounts to identify suspicious activity.
• Approve or cancel sales orders in accordance with pre-established guidelines.
• Conduct online research using various tools.
• Identify trends and patterns of fraud or credit card misuse.
• Keep up to date on new fraud trends.
• Identify system improvements to prevent fraudulent activities.
• Respond to customer chargebacks.
• Perform administrative tasks such as data entry and email follow-ups.
• Work across multiple payment processing platforms.
• Collaborate with customer service to address customers' concerns promptly.

Skills

Attention to detail

Multitasking

Written communication

Critical thinking

Tools

Microsoft Word

Excel

Job description

Revolve in the Philippines is seeking a Fraud Analyst to monitor and review e-commerce sales data daily, identifying fraud trends and credit card misuse.

You will approve or cancel orders per guidelines, conduct online research, collaborate with customer service, and respond to chargebacks. The role requires attention to detail, multitasking, quick decision-making, and strong written communication.