Chargeback Operations & Analytics Specialist

Shopee; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Shopee in the Philippines is seeking a Chargeback Operations Analyst to manage chargeback and card dispute operations across payment channels. You will be the main point of contact for chargeback matters, coordinating with banks, payment partners, and internal teams, while monitoring SLA and performance metrics.

The role emphasizes process improvements, accurate reporting, and reducing losses. You will contribute to cross-functional collaboration with Risk, Finance, and Customer Service teams to

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field.
• 3–5 years in payment operations, chargebacks, card disputes, or related functions.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage end-to-end chargeback and card dispute processing.
• Review and submit dispute responses and supporting documents within required timelines.
• Coordinate with banks, payment partners, and internal teams on chargeback cases and escalations.
• Monitor chargeback queues to ensure SLA compliance and timely resolution.
• Prepare regular reports and analyze trends, root causes, and opportunities for improvement.
• Identify and implement process improvements to enhance operational efficiency and dispute handling.

Job description

Shopee in the Philippines is seeking a Chargeback Operations Analyst to manage chargeback and card dispute operations across payment channels. You will be the main point of contact for chargeback matters, coordinating with banks, payment partners, and internal teams, while monitoring SLA and performance metrics.

The role emphasizes process improvements, accurate reporting, and reducing losses. You will contribute to cross-functional collaboration with Risk, Finance, and Customer Service teams to