E-Commerce Account Specialist

Gingersnaps Philippines; Pasig; On-site; PHP 420,000 - 560,000; Full time

Job summary

Gingersnaps Philippines is seeking an E-commerce Account Specialist to manage our online storefronts on Shopee, Lazada, Zalora and Shopify, ensuring our latest trends shine and listings convert effectively.

You will collaborate with Marketing and Merchandising to align online campaigns with business goals, monitor KPIs, optimize product assortments, and deliver a seamless shopping experience while leading and mentoring the team.

Qualifications

• Bachelor’s degree required in Business Administration, Marketing, E-Commerce, Retail Management, Operations Management, or related field.
• Minimum 3 years in e-commerce, online retail, marketplace operations, or related fields, preferably with supervisory or leadership experience.
• Hands-on experience managing e-commerce platforms and marketplaces (Shopee, Lazada, TikTok Shop, Zalora, or similar).
• Strong understanding of e-commerce operations, online merchandising, promotions, pricing, vouchers, campaigns, and marketplace processes.
• Experience monitoring e-commerce KPIs, sales performance, inventory, fulfillment, and customer service metrics.
• Proficient in Microsoft Excel/Google Sheets and experienced in preparing and analyzing business reports.
• Strong communication, coordination, stakeholder management, and organizational skills.
• Demonstrated ability to lead, coach, and develop team members.

Responsibilities

• You will be the master of our online storefronts, ensuring they showcase our latest trends and collections.
• Dive deep into each platform's features to optimize product listings, from catchy titles to appealing images.
• Collaborate with Marketing to align online sales strategies with campaigns.
• Work with Merchandising Planning and Control to sync online assortments with offline offerings.
• Data-driven: use insights to drive online sales strategies, tweak promotions, and refine product assortment.
• Lead cross-functional collaboration with Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.
• Mentor and develop team members; promote continuous learning and growth.
• Do other duties as assigned by the Company.

Skills

Analytical thinking

Problem solving

Communication

Coordination

Stakeholder management

Organizational skills

Leadership

Education

Bachelor’s degree in Business Administration, Marketing, E-Commerce, Retail Management, Operations Management, or related field

Tools

Microsoft Excel

Google Sheets

Job description

As the E-commerce Account Specialist, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

Job Description:

• You will be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.
• Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.

2. Heartfelt Collaboration with Marketing and Merchandising:

• Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.
• Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.

3. Data Whisperer and Strategy Savant:

• Hamess the power of data to uncover insights that drive our online sales strategies forward
• Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.

4. Customer Care Champion:

• Embrace every customer interaction as an opportunity to create a memorable experience.
• Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of Fashion Fusion.
• Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.
• Share your knowledge and insights with your teammates, fostering a culture of continuous leaming and growth.

6. And do other duties/functions as may be assigned by the Company from time to time.

Minimum Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Retail Management, Operations Management, or a related field.
• At least 3 years of experience in e-commerce, online retail, marketplace operations, or related fields, preferably with supervisory or leadership experience.
• Hands-on experience managing e-commerce platforms and marketplaces such as Shopee, Lazada, TikTok Shop, Zalora, or similar platforms.
• Strong understanding of e-commerce operations, online merchandising, promotions, pricing, vouchers, campaign execution, and marketplace processes.
• Experience monitoring e-commerce KPIs, sales performance, inventory, fulfillment, and customer service metrics.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Proficient in Microsoft Excel/Google Sheets and experienced in preparing and analyzing business reports.
• Strong communication, coordination, stakeholder management, and organizational skills.
• Demonstrated ability to lead, coach, and develop team members.
• Highly detail-oriented, proactive, and results-driven.
• Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven e-commerce environment.

Why Join Us?

This is an exciting opportunity for an e-commerce professional who wants to make a direct impact on online business growth. You will have the opportunity to lead key e-commerce operations, collaborate with multiple teams, influence campaign execution, develop your team, and contribute to continuous improvements that elevate the overall online customer experience.

If you are an e-commerce professional who thrives on challenges, enjoys working with data and people, and is passionate about building high-performing online operations, we’d love to have you on our team!