Dynamics 365 CRM Specialist – Functional Analyst
PRI Global
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Descripción de la vacante
PRI Global is seeking a Microsoft Dynamics 365 Functional Analyst (Core CRM) to support and optimize our CRM platform. You will work closely with business stakeholders, product owners, and technical teams to translate requirements into effective CRM solutions that improve customer experience and business operations.
Responsibilities include gathering requirements, configuring CRM components (tables, forms, views, dashboards, rules, security), designing processes, and supporting Power Automate
Formación
- Bachelor's degree in Information Technology, Computer Science, Business, or related field.
- 2-3 years of hands-on experience with Microsoft Dynamics 365 CRM.
- Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.
Responsabilidades
- Gather, analyze, and document business requirements and user stories.
- Configure Dynamics 365 CRM components including tables, forms, views, dashboards, business rules, and security roles.
- Design and optimize customer service and CRM business processes.
- Support workflow automation using Dynamics 365 and Power Automate.
- Conduct functional testing, coordinate UAT, and validate delivered solutions.
- Provide end-user support, training, and troubleshooting.
- Collaborate with development teams to deliver scalable and sustainable CRM solutions.
- Drive continuous improvement initiatives to increase user adoption and operational efficiency.
Conocimientos
Educación
Herramientas
Descripción del empleo
PRI Global is seeking a Microsoft Dynamics 365 Functional Analyst (Core CRM) to support and optimize our CRM platform. You will work closely with business stakeholders, product owners, and technical teams to translate requirements into effective CRM solutions that improve customer experience and business operations.
Responsibilities include gathering requirements, configuring CRM components (tables, forms, views, dashboards, rules, security), designing processes, and supporting Power Automate
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