D365 CRM Business Analyst

SID Global Solutions; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

SID Global Solutions is seeking a CRM Solutions Analyst to understand business requirements and craft functional specifications aligned with Solutions Architecture. The role focuses on translating requirements into Microsoft Dynamics 365 builds and related integrations, while producing thorough design documents and facilitating stakeholder reviews.

The candidate will drive fit-gap analyses, support testing phases (UAT/SIT), and collaborate with cross-functional teams to ensure successful

Qualifications

• Proven experience leading analysis, design and implementation of complex enterprise systems.
• Able to elicit, analyze and translate business requirements into scalable tech solutions.
• Experience with end-to-end system integration patterns and API design principles.
• Strong documentation skills: functional/technical specs, SDDs, IDDs and data mappings.

Responsibilities

• Translate requirements into how to build in D365 and the surrounding system.
• Create functional and solution design documents.
• Conduct fit-gap analyses and propose workable alternatives.
• Collaborate with developers to resolve defects from testing and UAT.
• Demo proposed or delivered solutions to project stakeholders.
• Assist in developing test cases, plans and data; support deployment readiness.

Skills

Requirements analysis

Functional design

System integration

Test planning

SDLC methodologies

Stakeholder management

Workshops facilitation

UAT/SIT coordination

Microsoft Dynamics 365

Power Platform

Tools

Microsoft Dynamics 365

Power Platform

Azure Integration Services

API Management

Job description

CRM Solutions Analyst is responsible for understanding the Business Requirements and develop Functional Specification that is aligned with Solutions Architecture.

Duties & Responsibilities

• Translate how requirements will be built in Microsoft Dynamics 365 and the system / application built on it
• Create functional design document and solution design document
• Conduct fit-gap analysis and develop reasonable working alternatives
• Work with developers to resolve defects arising from system testing and user acceptance testing
• Conduct demo of proposed or delivered solution to Project Stakeholders
• Assist in developing Test Cases, Test Plan and Test Data
• Review and prepare required documentations needed to deploy solutions to production environment

Experience

• Proven experience in leading the analysis, design, and implementation of complex enterprise systems and applications for D365 CRM with multiple integration touchpoints across internal and external platforms, including APIs, middleware, cloud services, and third-party vendor solutions.
• Strong ability to elicit, analyze, challenge, and translate business requirements into scalable, maintainable, and fit-for-purpose technology solutions, balancing business objectives, technical constraints, operational needs, and long-term strategic goals.
• Extensive experience conducting business process analysis, gap assessments, impact analysis, feasibility studies, solution evaluations, and recommendation of optimal technology approaches to support digital transformation initiatives.
• Demonstrated capability to produce comprehensive functional, technical, and solution design documentation, including but not limited to Functional Specifications, Technical Specifications, Solution Design Documents (SDD), Integration Design Documents (IDD), Data Mapping Specifications, Sequence Diagrams, Process Flows, Data Flow Diagrams, Entity Relationship Diagrams (ERD), Architecture Diagrams, and System Interface Specifications.
• Strong understanding of end-to-end system integration patterns, data transformation, API design principles, event-driven architectures, and enterprise integration frameworks to ensure seamless interoperability between systems.
• Experience collaborating with business stakeholders, product owners, architects, developers, infrastructure teams, vendors, and project managers to drive solution alignment, manage dependencies, and ensure successful project delivery.
• Ability to facilitate workshops, requirement-gathering sessions, design reviews, and stakeholder discussions, while effectively managing expectations and resolving conflicting business and technical priorities.
• Proven experience defining test strategies, developing comprehensive test scenarios and test cases, coordinating User Acceptance Testing (UAT), System Integration Testing (SIT), and validating solution outcomes against business requirements and acceptance criteria.
• Strong analytical and troubleshooting skills with the ability to investigate complex issues, perform root cause analysis, assess system impacts, and provide practical recommendations for resolution and continuous improvement.
• Experience supporting project delivery throughout the Software Development Lifecycle (SDLC), Agile, Scrum, and Waterfall methodologies, ensuring solution quality, traceability, governance, and compliance with organizational standards.
• Highly detail-oriented with a strong commitment to documentation quality, solution integrity, governance standards, and delivery excellence.
• Hands-on experience with Microsoft Dynamics 365, Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse), Azure Integration Services, Azure Logic Apps, Azure Functions, API Management, Service Bus, and related cloud technologies. Experience with similar CRM, low-code, integration, and cloud platforms will also be considered.
• Experience participating in solution reviews, architecture discussions, vendor evaluations, and technology assessments, providing recommendations that align with business strategy and enterprise standards.