Dynamics 365 CRM Functional Analyst — Drive CRM Excellence
The HIRD- Philippines
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
The HIRD- Philippines is urgently seeking a Microsoft Dynamics 365 Functional Analyst – AE to join our team in the Philippines. The role focuses on implementing and configuring Dynamics 365 CRM modules and ensuring effective security, workflow automation, and governance across business processes.
The ideal candidate will have 2–3 years hands-on D365 CRM experience, strong functional analysis skills, and the ability to coordinate testing and UAT with business, product, and technical teams.
Qualifications
- 2–3 years hands-on D365 CRM
- Customer Service, Sales, or similar CRM module
- Requirements gathering, analysis, documentation, user stories
- D365 configuration
- Configuration and maintenance of D365 business rules
- D365 security roles
- Workflow/Automation
- CRM processes understanding
- Functional testing, UAT coordination
- Business/product/technical team collaboration
Responsibilities
- Collaborate with business, product, and technical teams on D365 initiatives
- Coordinate functional testing and UAT
- Analyze and document CRM processes and requirements
- Configure D365 modules and security roles
- Maintain business rules within D365
- Ensure workflow automation aligns with business needs
- Support stakeholders across departments
Skills
Job description
The HIRD- Philippines is urgently seeking a Microsoft Dynamics 365 Functional Analyst – AE to join our team in the Philippines. The role focuses on implementing and configuring Dynamics 365 CRM modules and ensuring effective security, workflow automation, and governance across business processes.
The ideal candidate will have 2–3 years hands-on D365 CRM experience, strong functional analysis skills, and the ability to coordinate testing and UAT with business, product, and technical teams.
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