Dynamic Collections Specialist For High-Volume Recovery

Travel + Leisure Global Support Services (Philippines), Inc.; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Travel + Leisure Global Support Services (Philippines), Inc. seeks an experienced Collections Representative to join our team in the Philippines. You will handle high-volume outbound calls, negotiate, and recover arrears while delivering excellent customer service and maintaining accurate records.

The ideal candidate will demonstrate empathy, persistence, and the ability to work in a fast-paced environment with scheduled hours, contribute to team goals, adhere to policies, and participate in

Qualifications

• Handle high-volume outbound calls with professionalism and courtesy.
• Negotiate payment arrangements and recover arrears while maintaining customer satisfaction.
• Maintain accurate and timely records of calls, negotiations, and outcomes.

Responsibilities

• Make high-volume outbound collection calls and negotiate payment plans.
• Escalate accounts as needed and document actions taken in the system.
• Contribute to team goals, adhere to company policies and scheduled hours.

Job description

Job Description

Travel + Leisure Global Support Services (Philippines), Inc. seeks an experienced Collections Representative to join our team in the Philippines.

You will handle high-volume outbound calls, negotiate, and recover arrears while delivering excellent customer service and maintaining accurate records. The ideal candidate will demonstrate empathy, persistence, and the ability to work in a fast-paced environment with scheduled hours, contribute to team goals, adhere to policies, and participate in