DVSM_Voice Care_09.27.2026

VXI; Davao City; Sur place; PHP 500 000 - 900 000; Plein temps

Résumé du poste

VXI Global Solutions in the Philippines is seeking a DVSM (Digital Voice and Speech Mechanic). You will ensure optimal performance and quality of our voice-based customer service platforms, troubleshoot, maintain, and optimize digital voice systems to deliver a seamless customer experience.

You will monitor voice quality metrics, perform maintenance, collaborate with engineering, implement new voice features, document procedures, and participate in 24/7 on-call support to resolve incidents.

Qualifications

• Bachelor's degree in Computer Science, Telecommunications, or a related field.
• 2+ years experience supporting digital voice platforms (VoIP, SIP).
• Knowledge of voice codecs and networking standards.
• Familiarity with NLP concepts.
• Experience with voice monitoring tools.
• Strong problem-solving and communication skills.

Responsabilités

• Monitor and analyze voice quality metrics, identifying and resolving issues related to audio clarity, latency, and connectivity.
• Perform routine maintenance and upgrades on digital voice and speech recognition systems.
• Collaborate with engineering and IT teams to diagnose and resolve complex technical problems affecting voice services.
• Implement and test new voice features and functionalities to enhance customer interaction.
• Document technical procedures, troubleshooting steps, and system configurations.
• Participate in on-call rotations to provide 24/7 support for critical voice infrastructure.
• Conduct root cause analysis for voice-related incidents and implement preventative measures.
• Provide technical support and guidance to call center agents and operations staff regarding voice system usage.

Connaissances

Voice quality monitoring

Troubleshooting

NLP concepts

Networking (TCP/IP)

Cross-team collaboration

Excellent communication

Formation

Bachelor's degree in Computer Science, Telecommunications, or related field

Outils

Genesys

Avaya

SIP/VoIP

Description du poste

VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at [e-mail]

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

As a DVSM (Digital Voice and Speech Mechanic) for VXI Global Solutions, you will be responsible for ensuring the optimal performance and quality of our voice-based customer service platforms. You will troubleshoot, maintain, and optimize digital voice systems, aiming to deliver an exceptional and seamless experience for our customers.

Job Responsibilities

• Monitor and analyze voice quality metrics, identifying and resolving issues related to audio clarity, latency, and connectivity.
• Perform routine maintenance and upgrades on digital voice and speech recognition systems.
• Collaborate with engineering and IT teams to diagnose and resolve complex technical problems affecting voice services.
• Implement and test new voice features and functionalities to enhance customer interaction.
• Document technical procedures, troubleshooting steps, and system configurations.
• Participate in on-call rotations to provide 24/7 support for critical voice infrastructure.
• Conduct root cause analysis for voice-related incidents and implement preventative measures.
• Provide technical support and guidance to call center agents and operations staff regarding voice system usage.

Job Qualifications

• Bachelor's degree in Computer Science, Telecommunications, or a related technical field.
• 2+ years of experience in supporting and troubleshooting digital voice platforms (e.g., VoIP, SIP, Genesys, Avaya).
• Strong understanding of voice codecs, network protocols (TCP/IP, UDP), and telecommunication standards.
• Experience with speech recognition technologies and natural language processing (NLP) concepts.
• Proficiency in using monitoring tools for voice quality and system performance.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong written and verbal communication skills.
• Certifications in relevant voice technologies (e.g., CCNA Collaboration) are a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!