MOA Customer Experience Advocate

VXI; Pasay; On-site; PHP 320,000 - 420,000; Full time

Job summary

VXI Global Solutions in Pasay, Philippines, seeks a MOA Customer Experience Advocate to deliver stellar customer service and support. You will own customer needs, provide timely resolutions, and help maintain high satisfaction across diverse devices.

The role emphasizes clear communication, problem solving, and collaborative teamwork in a fast-paced environment, with a commitment to continuous improvement and customer excellence.

Responsibilities

• Deliver exceptional customer experiences by taking ownership of customer needs and providing comprehensive, timely resolutions.
• Communicate clearly and effectively while adapting communication styles to different audiences and situations.
• Troubleshoot and resolve complex technical issues across smartphones, tablets and PCs, using analytical thinking, structured troubleshooting, and multiple systems and resources
• Collaborate with peers by sharing knowledge, seeking expertise, supporting team success, and contributing to process improvements.
• Manage competing priorities effectively while maintaining organization, accuracy, and consistent adherence to schedules and customer commitments.
• Remain calm, professional, and solution-focused in fast-paced, high-pressure environments while embracing feedback, coaching, and opportunities to develop technical expertise.
• Build and repair customer relationships, navigate challenging interactions, and continuously improve the customer experience through curiosity, adaptability, critical thinking, and a commitment to excellence.

Job description

VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at [e-mail]

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.

• Deliver exceptional customer experiences by taking ownership of customer needs and providing comprehensive, timely resolutions.
• Communicate clearly and effectively while adapting communication styles to different audiences and situations.
• Troubleshoot and resolve complex technical issues across smartphones, tablets and PCs, using analytical thinking, structured troubleshooting, and multiple systems and resources
• Collaborate with peers by sharing knowledge, seeking expertise, supporting team success, and contributing to process improvements.
• Manage competing priorities effectively while maintaining organization, accuracy, and consistent adherence to schedules and customer commitments.
• Remain calm, professional, and solution-focused in fast-paced, high-pressure environments while embracing feedback, coaching, and opportunities to develop technical expertise.
• Build and repair customer relationships, navigate challenging interactions, and continuously improve the customer experience through curiosity, adaptability, critical thinking, and a commitment to excellence.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: MOA Customer Experience Advocate