Davao Finance - Customer Experience Advisors - October 2026

VXI; Davao City; On-site; PHP 268,000 - 402,000; Full time

Job summary

VXI Global Solutions in Davao City is seeking Customer Experience Advisors to support members via inbound calls, delivering friendly, professional service and resolving inquiries. You will use provided tools, document interactions in the CRM, and strive for first-call resolution while maintaining a courteous attitude.

Applicants should have no required experience, be at least 18 years old, and possess a high school diploma with proficient English.

Qualifications

• No work experience required.
• Customer service or contact center background preferred.
• High school graduate is mandatory.
• Must be at least 18 years old.
• Able to read and speak English proficiently.

Responsibilities

• Answer inbound member calls and assist with inquiries using provided tools.
• Provide timely, friendly service and resolve issues.
• Document the call and resolution in the CRM.
• Follow up to ensure final resolution and satisfaction.
• Maintain professional demeanor and meet primary metrics.

Skills

Communication

Customer Service

Active Listening

Critical Thinking

Proactive

Solutions-Oriented

Team Work

Education

High School Diploma

Job description

VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send your checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at [e-mail]

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Davao Finance - Customer Experience Advisors - October 2026