Duty Manager

Chroma Hospitality, Inc.; Cebu City; On-site; PHP 391,000 - 580,000; Full time

Job summary

Chroma Hospitality, Inc. is seeking a proactive Duty Manager for our Cebu City resort. You will oversee daily operations, ensure guest satisfaction, and maintain high service standards across departments.

The ideal candidate has a Bachelor's in Hospitality or related field, 3–5 years in supervisory roles, strong leadership and communication skills, and fluency in English. Flexible hours including evenings and weekends are required.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 3-5 years of supervisory/managerial experience in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, holidays.
• Fluency in English; additional languages a plus.

Responsibilities

• Oversee daily operations to ensure smooth functioning of all departments.
• Coordinate with departments to ensure prompt and efficient service delivery.
• Monitor and maintain high standards of guest service, safety, and security.
• Address and resolve guest complaints promptly and effectively.
• Maintain a visible presence to engage with guests and staff.
• Supervise and support staff across departments during shifts.
• Conduct briefings/debriefings to communicate daily operations and expectations.
• Assist in training and developing team members.
• Prepare and submit reports on performance and incidents.
• Ensure compliance with company policies, procedures, and standards.
• Assist in budget management and cost control initiatives.
• Act as primary contact during emergencies and incidents.
• Implement and oversee emergency procedures and staff training.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Attention to detail

English fluency

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Microsoft Office Suite

Job description

Job Description:

The Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve issues efficiently.

Key Responsibilities

• Operational Management:
  • Oversee daily operations to ensure smooth functioning of all departments.
  • Coordinate with various departments to ensure prompt and efficient service delivery.
  • Monitor and maintain high standards of guest service, safety, and security.
• Guest Relations:
  • Address and resolve guest complaints and concerns promptly and effectively.
  • Maintain a visible presence in the resort to interact with guests and staff.
  • Ensure VIPs and returning guests receive personalized attention and service.
• Staff Management:
  • Supervise and support staff across different departments during shifts.
  • Conduct briefings and debriefings with staff to communicate daily operations and expectations.
  • Assist in training and developing team members to enhance their skills and performance.
• Administrative Duties:
  • Prepare and submit reports on operational performance and incidents.
  • Ensure compliance with company policies, procedures, and standards.
  • Assist in budget management and cost control initiatives.
• Crisis Management:
  • Act as the primary point of contact during emergencies or critical incidents.
  • Implement and oversee emergency procedures and ensure staff are trained and prepared.

Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a supervisory or managerial role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Fluency in English; proficiency in additional languages is an advantage.
• Amenable to work in Cebu City.