Duty Manager

Filinvest Group; Cebu City; On-site; PHP 450,000 - 750,000; Full time

Job summary

Filinvest Group is seeking a proactive Duty Manager to lead resort operations in Cebu City. You will supervise daily activities, maintain service standards, and deliver guest-centric experiences with a focus on safety and efficiency.

The role requires strong leadership, excellent communication, and the ability to resolve issues quickly. You will collaborate across departments, mentor staff, and support budget controls while upholding brand standards.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3-5 years of supervisory or managerial experience in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office Suite.
• Fluency in English; additional languages advantageous.
• Amenable to work in Cebu City.

Responsibilities

• Oversee daily operations to ensure smooth functioning of all departments.
• Coordinate with departments to ensure prompt and efficient service delivery.
• Monitor and maintain high standards of guest service, safety, and security.
• Address and resolve guest complaints and concerns promptly and effectively.
• Supervise and support staff across departments during shifts; conduct briefings/debriefings.
• Prepare and submit reports on operational performance and incidents; assist in budget management.

Skills

Leadership

Communication

Interpersonal skills

Flexibility

Hospitality software

MS Office

English fluency

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

MS Office

Job description

The Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve issues efficiently.

Key Responsibilities

• Operational Management:
  • Oversee daily operations to ensure smooth functioning of all departments.
  • Coordinate with various departments to ensure prompt and efficient service delivery.
  • Monitor and maintain high standards of guest service, safety, and security.
• Guest Relations:
  • Address and resolve guest complaints and concerns promptly and effectively.
  • Maintain a visible presence in the resort to interact with guests and staff.
  • Ensure VIPs and returning guests receive personalized attention and service.
• Staff Management:
  • Supervise and support staff across different departments during shifts.
  • Conduct briefings and debriefings with staff to communicate daily operations and expectations.
  • Assist in training and developing team members to enhance their skills and performance.
• Administrative Duties:
  • Prepare and submit reports on operational performance and incidents.
  • Ensure compliance with company policies, procedures, and standards.
  • Assist in budget management and cost control initiatives.
• Crisis Management:
  • Act as the primary point of contact during emergencies or critical incidents.
  • Implement and oversee emergency procedures and ensure staff are trained and prepared.

Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a supervisory or managerial role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Fluency in English; proficiency in additional languages is an advantage.
• Amenable to work in Cebu City.