Driver Operations & Onboarding Specialist

Laundryheap; Hinoba-an; On-site; PHP 595,000 - 793,000; Full time

Benefits offered by this job

Shift allowance

Comprehensive health insurance

Job summary

Laundryheap is seeking an Associate - Driver Operations to ensure smooth driver onboarding and manage live logistics. You will coordinate onboarding, monitor routes, and provide real-time support to drivers across regions, ensuring SLA adherence and high-quality service.

The role requires 2–5 years in operations/logistics, strong communication, and experience with email/chat tools. Office-based Bengaluru with 9-hour shifts, 5 days a week, including night shifts, offers competitive salary and

Qualifications

• Bachelor’s degree or equivalent.
• 2–5 years of experience in operations, support, or logistics (preferably with international exposure).
• Proven experience in driver or agent onboarding (calls/video) and live operational environments.
• Excellent communication skills (verbal and written).
• Ability to manage high-pressure, fast-paced live environments with composure.
• Experience in night shifts/rotational shifts.
• Hands-on with email and chat support tools.
• Good proficiency in Google Sheets/MS Excel.
• Stakeholder management.
• Empathetic, proactive, and solution-oriented mindset.

Responsibilities

• Driver Onboarding & Recruitment: conduct outbound calls and video sessions, guide onboarding, ensure compliance, coordinate background checks and activation, provide updates.
• Planning Operations & Route Management: monitor real-time delivery operations, provide live driver support, optimize routes, resolve on-route issues.
• Driver Support & Performance: handle driver queries, record interactions, escalate unresolved issues, ensure driver coverage across time zones.
• Operations & Project Support: contribute to improvements, maintain docs, track KPIs, flag bottlenecks, collaborate cross-region with UK/US/Singapore.

Skills

Excellent communication

High-pressure live environments

Night shifts experience

Independent & team work

Stakeholder management

Empathetic mindset

Education

Bachelor’s degree or equivalent

Tools

Google Sheets/MS Excel

Job description

Laundryheap is seeking an Associate - Driver Operations to ensure smooth driver onboarding and manage live logistics. You will coordinate onboarding, monitor routes, and provide real-time support to drivers across regions, ensuring SLA adherence and high-quality service.

The role requires 2–5 years in operations/logistics, strong communication, and experience with email/chat tools. Office-based Bengaluru with 9-hour shifts, 5 days a week, including night shifts, offers competitive salary and