Customer Support Lead — Fast-Paced Ops & Team Growth

JoyRide Superapp; Rizal; On-site; PHP 500,000 - 600,000; Full time

Benefits offered by this job

Be part of a fast-growing app in thePH

Dynamic and collaborative environment

Opportunity to lead and grow teams

Contribute to mobility and delivery in

Job summary

JoyRide Superapp is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations across the JoyRide platform. You will lead a high-performing team, tackle escalations, and coordinate with stakeholders to ensure service standards and customer satisfaction in a fast-paced environment.

The role requires strong leadership, coaching abilities, and a customer-focused mindset, with flexibility to work shifting schedules and be stationed at Marcos Highway,

Qualifications

• Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles
• Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage
• Strong leadership, coaching, and team management skills
• Excellent problem-solving and conflict resolution abilities
• Proficient in Microsoft Office applications, particularly Excel and reporting tools
• Strong communication and stakeholder management skills
• Ability to thrive in a fast-paced and dynamic environment
• Customer-focused mindset with the ability to effectively manage customer escalations
• Able to work with minimal supervision
• Amenable to shifting schedules and 24/7 operations
• Willing to be assigned in Marcos Highway, Antipolo

Responsibilities

• Lead, manage, coach, and develop team members to drive optimal performance and service excellence
• Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction
• Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met
• Monitor team performance and prepare reports on operational metrics and customer feedback
• Identify opportunities for process improvement and support initiatives that enhance overall service quality
• Stay updated on industry best practices and customer service trends
• Perform other duties and responsibilities that may be assigned from time to time

Skills

Leadership

Team management

Customer service

Conflict resolution

Communication

Stakeholder management

Adaptability

Self-management

Tools

Excel

Reporting tools

Job description

JoyRide Superapp is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations across the JoyRide platform. You will lead a high-performing team, tackle escalations, and coordinate with stakeholders to ensure service standards and customer satisfaction in a fast-paced environment.

The role requires strong leadership, coaching abilities, and a customer-focused mindset, with flexibility to work shifting schedules and be stationed at Marcos Highway,