Disputes Team Lead - Manila

Remitly; Mandaluyong; Presencial; PHP 1 200 000 - 2 400 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family FormingBenefits

Resumo da oferta

Remitly in Manila and Mandaluyong is seeking a Disputes Team Manager to lead investigators, drive chargeback workflow improvements, and elevate customer and employee engagement. You'll coach for performance, foster a high-performing culture, and align team goals with Remitly standards while managing daily operations and ensuring service promises are met.

Working onsite in Greenfield, Mandaluyong, you will partner with product, risk, and HR to develop talent and deliver outstanding customer

Qualificações

• Excellent critical thinking and investigative skills.
• Decision quality and sound judgment under pressure.
• Situational adaptability and leadership in dynamic environments.
• Customer focus with a strategic mindset.
• Ability to coach and develop talent at scale.
• Proven ability to manage day-to-day operations and drive engagement.

Responsabilidades

• Lead and manage a high-performing disputes team in Manila and Managua.
• Coach for performance, career development, and adherence to Remitly values.
• Develop and implement process improvements for chargeback and disputes workflows.
• Foster a positive, engaging work environment and ensure service promises are met.

Conhecimentos

Customer Experience

Fraud Detection

Team Leadership

Employee Engagement

Facilitation

Talent Development

Descrição da oferta de emprego

Remitly in Manila and Mandaluyong is seeking a Disputes Team Manager to lead investigators, drive chargeback workflow improvements, and elevate customer and employee engagement. You'll coach for performance, foster a high-performing culture, and align team goals with Remitly standards while managing daily operations and ensuring service promises are met.

Working onsite in Greenfield, Mandaluyong, you will partner with product, risk, and HR to develop talent and deliver outstanding customer