Disability & Leave Forms Officer

Scale-Up Philippines; Philippines; Híbrido; PHP 391.000 - 670.000; Jornada completa

Descripción de la vacante

Scale Up Philippines is urgently seeking a Disability & Leave Forms Officer to support a healthcare client with completion, tracking, and submission of disability, leave, and workers’ compensation documentation.

The role will primarily handle FMLA, Short-Term Disability, Long-Term Disability, ADA/Accommodation, Return-to-Work, Workers’ Compensation, Attending Physician Statements, and carrier-specific disability forms.

Formación

• Experience in healthcare administration or medical records.
• Familiar with medical terminology and documentation standards.
• Strong attention to detail, especially dates and forms.
• Excellent organizational and time-management skills.
• Strong written and verbal English communication.
• Experience with EHR/EMR systems preferred.
• Understanding of HIPAA and patient confidentiality.
• Familiarity with disability, leave, and workers’ compensation forms.

Responsabilidades

• Process disability and leave forms using patient records.
• Handle FMLA, STD, LTD, ADA, Return-to-Work, and related forms.
• Review physician notes, treatment plans, and work restrictions.
• Verify dates, restrictions, and return-to-work timelines.
• Prepare forms for physician review and signature.
• Track due dates and follow up on incomplete forms.
• Submit forms via approved systems and portals.
• Maintain disability trackers and case notes.
• Communicate with patients, providers, carriers, and clients as needed.
• Escalate cases requiring medical judgment or clarification.

Conocimientos

Healthcare administration

Medical terminology

Attention to detail

Time management

English communication

EHR/EMR systems

Herramientas

EHR/EMR software

Descripción del empleo

Scale Up Philippines is urgently looking for a Disability & Leave Forms Officer to support a healthcare client with the completion, tracking, and submission of disability, leave, and workers’ compensation documentation.

The role will primarily handle FMLA, Short-Term Disability, Long-Term Disability, ADA/Accommodation, Return-to-Work, Workers’ Compensation, Attending Physician Statements, and carrier-specific disability forms.

We are looking for someone who is highly organized, detail-oriented, comfortable reviewing medical documentation, and capable of managing multiple forms and deadlines without allowing cases to become overdue.

Key Responsibilities:

• Complete and process disability and leave forms using information available in patient medical records.
• Handle documentation related to:
  • FMLA
  • Short-Term Disability
  • Long-Term Disability
  • ADA / Accommodation
  • Return-to-Work / Work Status
  • Fitness-for-Duty
  • Attending Physician Statements / APS
  • Workers’ Compensation
  • Medical certifications and leave extensions
• Review physician notes, operative reports, work notes, treatment plans, restrictions, follow-up appointments, and other supporting documentation.
• Verify treatment dates, surgery dates, work restrictions, anticipated recovery periods, and documented return-to-work dates.
• Prepare forms for physician or provider review and signature when required.
• Track due dates and actively follow up on incomplete or pending forms.
• Upload, fax, email, or submit completed forms through approved systems and portals.
• Maintain accurate disability trackers and case notes.
• Monitor assigned email, Teams/chat, fax, voicemail, and other disability-related communication channels.
• Communicate with patients, healthcare providers, disability administrators, clients, insurance carriers, and authorized representatives when appropriate.
• Escalate cases requiring medical judgment or provider clarification.
• Ensure all work is completed accurately, on time, and in compliance with HIPAA and patient confidentiality requirements.

The officer will also support the administrative handling of Workers’ Compensation cases, including:

• Processing Workers’ Compensation forms and work-status documentation.
• Reviewing medical records for documented restrictions and treatment dates.
• Coordinating documentation requested by client, carriers, third-party administrators, and case managers.
• Assisting with requests for progress notes, operative reports, work notes, and other authorized documentation.
• Tracking cases requiring provider review or signature.
• Following up on outstanding Workers’ Compensation documentation.
• Ensuring medical records are released only through approved authorization and release procedures.

Preferred Carrier / Form Experience

Experience handling forms from the following organizations is highly preferred:

• Sedgwick, Hartford, Unum, Guardian, NY Life, Lincoln Financial, MetLife, Matrix / Reliance Matrix, Aflac, Liberty Mutual, Sun Life, USDOL, and Workers’ Compensation programs.
• Sedgwick experience is a strong advantage , particularly with FMLA, STD, LTD, ADA, APS, Return-to-Work, Healthcare Provider Statements, and Workers’ Compensation documentation.

Qualifications:

• Experience in healthcare administration, medical records, disability processing, medical billing, insurance, Workers’ Compensation, or a related healthcare role.
• Familiarity with medical terminology.
• Ability to understand physician notes, operative reports, treatment plans, work restrictions, and medical records.
• Strong attention to detail, particularly with dates and documentation.
• Excellent organizational and time-management skills.
• Ability to handle multiple cases and deadlines simultaneously.
• Strong written and verbal English communication skills.
• Experience with EHR/EMR systems is preferred.
• Familiarity with FMLA, STD, LTD, ADA, Workers’ Compensation, or Return-to-Work forms is highly preferred.
• Understanding of HIPAA and patient confidentiality.
• Comfortable working with email, spreadsheets, document management systems, portals, fax systems, and trackers.

What We’re Looking For:

We need someone who can take ownership of their assigned forms and cases, not simply wait for follow-ups.

The successful candidate should be able to:

• Monitor due dates independently.
• Identify missing information.
• Follow up before cases become overdue.
• Keep trackers updated.
• Maintain both speed and accuracy.

Because these forms may directly affect a patient’s employment, leave, or disability benefits, timeliness and accuracy are equally important.

This is a project-based position, and continued engagement will depend on the requirements and duration of the assigned healthcare project.

The position reports directly to the Team Lead and Director. Urgent requirement. Candidates who can start immediately or within a short notice period will be prioritized.

Why Join Scale Up Philippines?

At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.

If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!

UK-based Company | Project Based | Remote