Payroll Specialist - Makati City

UnitedHealth Group; Makati; On-site; PHP 420,000 - 600,000; Full time

Job summary

UnitedHealth Group’s Optum unit in Manila is seeking an HR Operations professional to manage employee life cycle changes and benefits administration. The role covers hiring, transfers, pay changes, and absence management, while ensuring SLA targets are met.

You'll support records management, case handling, and policy compliance, with exposure to SSS, PhilHealth, Pag-IBIG, and HR systems. A strong customer service orientation is essential in a fast-paced environment.

Qualifications

• Bachelor's degree in any field.
• 2+ years of experience in HR Generalist, HR Benefits Administration, or related HR functions.
• Experience in case management, employee inquiries, issue resolution, and HR support services.
• Knowledge of Philippine labor laws, company policies, and statutory benefits, including SSS, PhilHealth, and Pag-IBIG.
• Working knowledge of Microsoft Office Suite - Especially EXCEL and PowerPoint.
• Proven ability to work in a fast-paced environment and manage multiple projects.
• Proven superior customer service orientation and communication skills.
• Proven growing analytical skills and problem-solving skills.
• Proven good written and verbal communication skills.

Responsibilities

• Process employee life cycle changes in HR system.
• Execute key HR processes such as hiring, position changes, transfers, pay changes, absence management and termination and meet the SLA targets for the process.
• Manage and support records management processes including sorting, grooming, scanning, indexing and invoicing.
• May be assigned across related HR Operations and Payroll sub-functions.
• End to end benefits administration for SSS, HDMF, Philhealth and BIR.
• Resolve service requests and capture in Case Management Tool.
• Escalate complex cases to appropriate resource as needed.
• Use procedures and reference materials to resolve inquiries or issues.
• Perform quality audits and maintain effective relationships with employees.

Skills

Communication skills

Customer service

Analytical skills

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

PeopleSoft

Case Management Tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Process employee life cycle changes in HR system
• Execute key HR processes such as hiring, position changes, transfers, pay changes, absence management and termination and meet the SLA targets for the process
• Manage and support records management processes which are but not limited to sorting, grooming, scanning, indexing and invoicing
• May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR Operations and Payroll
• End to end benefits administration process related to statutory benefits - SSS, HDMF, Philhealth and BIR
• Resolve service requests and capture in Case Management Tool
• Escalate complex cases to appropriate resource if additional research or expertise is required
• Uses procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues
• Recognizes unusual events or consistent problem areas and works with management to resolve arising issues
• Perform quality audits
• Establish and maintain effective working relationships with all levels of employees
• Troubleshoot and work with Tier-1 and other support functions in resolving employee queries
• Support of business initiatives as assigned by manager
• Comply with all applicable Company policies, procedures, and business directives, including any changes relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in any field
• 2+ years of experience in HR Generalist, HR Benefits Administration, or related HR functions
• Experience in case management, employee inquiries, issue resolution, and HR support services
• Knowledge of Philippine labor laws, company policies, and statutory benefits, including SSS, PhilHealth, and Pag-IBIG
• Working knowledge of Microsoft Office Suite - Especially EXCEL and PowerPoint
• Proven ability to work in a fast-paced environment and manage multiple projects
• Proven superior customer service orientation and communication skills
• Proven growing analytical skills and problem-solving skills
• Proven good written and verbal communication skills

Preferred Qualification:

• Proficiency in PeopleSoft

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.