Quality Team Lead: Develop QA Analysts & Drive Excellence

TaskUs Outsourcing Philippines, Inc.; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

People First culture

Internal mobility and growth

Professional development opportunities

Job summary

TaskUs Outsourcing Philippines, Inc. in Meycauayan, Bulacan is seeking a Quality Supervisor to lead and mentor a team of Quality Analysts, guiding performance and growth. You will establish escalation channels, drive process improvements, and ensure delivery of high-quality outcomes.

The role requires at least 2 years in people management within or beyond BPO, a strategic mindset, and a commitment to confidentiality and coaching for team development.

Qualifications

• 2+ years of relevant people management experience, within or beyond the BPO space.
• Ability to think strategically and solve problems through creative means.
• Background in providing constructive feedback and implementing corrective action plans.
• High-level understanding of customer confidentiality standards.

Responsibilities

• Mentor, guide, and help develop a career path for Quality Analysts.
• Establish escalation channels and monitor adherence to procedures.
• Lead a high-performing team to build problem-solving and analytical skills.
• Set ambitious yet realistic team goals and track progress.
• Identify actionable insights and shape the team’s strategy.

Skills

People management

Strategic thinking

Problem solving

Feedback delivery

Conflict resolution

Customer confidentiality

Team development

Job description

TaskUs Outsourcing Philippines, Inc. in Meycauayan, Bulacan is seeking a Quality Supervisor to lead and mentor a team of Quality Analysts, guiding performance and growth. You will establish escalation channels, drive process improvements, and ensure delivery of high-quality outcomes.

The role requires at least 2 years in people management within or beyond BPO, a strategic mindset, and a commitment to confidentiality and coaching for team development.