Quality Team Leader - Mentorship & Escalation

TaskUs; Bulacan; On-site; PHP 469,000 - 714,000; Full time

Job summary

TaskUs in the Philippines seeks a dedicated Quality Supervisor to supervise the performance of Quality Analysts, enforce processes, and provide mentorship for career growth. You will support escalation handling and ensure compliance with client procedures.

You will mentor teams, drive process improvements, and align QA activities with client expectations, with a focus on analytics, coaching, and scalable practices across shifts.

Qualifications

• At least 2 years of relevant people management experience within or beyond the BPO space.
• Ability to think strategically and solve problems through creative means.
• Background in providing constructive feedback and implementing corrective action plans.
• High-level understanding of customer confidentiality standards.
• Passion for developing the skills and know-how of team members.
• Experience in mediation and conflict resolution techniques.

Responsibilities

• Mentor, guide, and help develop a career path for Quality Analysts.
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures.
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills.
• Establish ambitious but realistic team goals.
• Work with direct reports on plans for executing and measuring progress and sharing results; and
• Identify actionable insights, offer recommendations, and shape team's strategy.

Skills

People management

Strategic thinking

Feedback & corrective action

Conflict resolution

Mentorship

Job description

TaskUs in the Philippines seeks a dedicated Quality Supervisor to supervise the performance of Quality Analysts, enforce processes, and provide mentorship for career growth. You will support escalation handling and ensure compliance with client procedures.

You will mentor teams, drive process improvements, and align QA activities with client expectations, with a focus on analytics, coaching, and scalable practices across shifts.