Director, IT OperationsNew

Five9 Philippines Inc.; Manila; Hybrid; PHP 3,500,000 - 6,500,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase based on perfomn

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

Internet and meal allowance for work‑0

Employee Assistance Program

Government-mandated Benefits (SSS, Pag

PagIBIG, 13th month pay

Job summary

Five9 Philippines Inc. seeks a strategic Director of IT Operations in Manila to align IT initiatives with Five9 business objectives and lead the IT budget, governance, and cross-functional programs.

The role requires partnering with executives and delivering continuous improvement across the IT organization. The ideal candidate will have 8-10+ years in IT Operations/Strategy within SaaS or cloud environments, strong executive presence, and a track record of translating complex tech concepts into

Qualifications

• 8-10+ years of progressive experience in IT Operations, IT Strategy, or IT Business Management.
• Proven track record of managing complex IT budgets, forecasting, and vendor financial relationships.
• Deep understanding of IT governance, and continuous improvement practices.

Responsibilities

• Financial & Budget Oversight: Own the global IT budget and align with targets.
• OKR Strategy & Tracking: Develop and track IT OKRs aligned to business priorities.
• IT for IT Program Leadership: Lead internal IT capability improvements and governance.
• Business Alignment & QBRs: Run quarterly business reviews for IT with exec leadership.
• Organizational Transformation & Continuous Improvement: Drive change and implement scalable processes.
• Policy Management & Governance: Establish IT policies and risk controls.
• Department Updates & Communications: Communicate IT updates across the business.

Skills

Strategic leadership

Executive presence

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's/Master's in IT Management or related field

Tools

OKR tracking tools

Budgeting software

Vendor management systems

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Director, IT Operations

Role Overview:

We are seeking a strategic and highly motivatedIT Operations Directorto join our team.This rolewill serve as the operational backbone of the IT department. You willjoin the IT leadership teampartneringdirectly withthemand cross-functional stakeholders to drive organizational transformation, manage financial performance, and ensure IT strategies align with broader Five9 business objectives.

The ideal candidate is a strategic thinker with a hands-on approach to problem-solving, possessing deep expertise in IT financial management, governance, and operational continuous improvement.

Key Responsibilities:

• Financial & Budget Oversight:Take ownership of the global IT budget. Monitor spend, optimize costs, and ensure financial predictability and alignment with corporate targets.
• OKR Strategy & Tracking:Lead the development, alignment, and rigorous tracking of IT Objectives and Key Results (OKRs). Ensure department goals map directly to Five9's overarching business priorities.
• "IT for IT" Program Leadership:Champion and manage the "IT for IT" program, focusing on advancing our internal IT capabilities, tooling, and operational maturity to make the IT organization a model of efficiency.
• Business Alignment & QBRs:Facilitate and lead Quarterly Business Reviews (QBRs) for the IT organization. Surface key metrics, operational health, and strategic roadmap progress to executive leadership.
• Organizational Transformation & Continuous Improvement:Drive change management and continuous improvement initiatives within IT. Identify operational bottlenecks and implement scalable frameworks that foster agility and high performance.
• Policy Management & Governance:Establish, maintain, and oversee IT policies, standards, and governance frameworks to ensure compliance, mitigate risk, and maintain operational integrity.
• Department Updates & Communications:Act as the primary liaison for communicating IT department updates, wins, and operational changes to the broader Five9 business.

Qualifications & Experience:

• Experience:8-10+ years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environment.
• Proven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationships.
• Solid use of AI to build skills, agents and apps to bring efficiency to the IT business.
• Deep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practices.
• Exceptional executive presence and storytelling capability. Ability to translate complex technical and operational concepts into clear, actionable business insights.
• Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13thmonth pay, Solo parent leave, Special leave for women)

#LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.