Director, IT Operations

Jobtailor; Manila; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Five9 is seeking a senior IT Operations and Strategy leader in Manila to serve as the operational backbone of the IT department, partnering with leadership to drive organizational transformation and ensure IT strategies align with business objectives.

You will own the global IT budget, manage spend, lead development and tracking of IT OKRs, and oversee governance, risk, and compliance while championing continuous improvement and cross-functional collaboration.

Qualifications

• 8-10+ years of progressive experience in IT Operations, IT Strategy, or IT Business Management.
• Proven track record of managing complex IT budgets, forecasting, and vendor relationships.
• Strong use of AI to build skills, agents and apps to improve IT efficiency.
• Deep understanding of OKR, ITIL, agile frameworks, and continuous improvement.
• Exceptional executive presence and storytelling capability.
• Ability to translate complex technical concepts into clear, actionable business insights.
• Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines.

Responsibilities

• Serve as the operational backbone of the IT department.
• Partner with the IT leadership team and cross-functional stakeholders to drive organizational transformation.
• Manage financial performance and ensure IT strategies align with broader business objectives.
• Own the global IT budget, monitor spend, optimize costs, and ensure financial predictability.
• Lead development, alignment, and tracking of IT Objectives and Key Results (OKRs).
• Champion and manage IT programs, advancing internal IT capabilities, tooling, and maturity.
• Facilitate Quarterly Business Reviews (QBRs), presenting metrics, health, and roadmap progress to executives.
• Drive change management and continuous improvement initiatives within IT.
• Identify operational bottlenecks and implement scalable frameworks.
• Establish and oversee IT policies, standards, and governance frameworks.
• Ensure compliance, mitigate risk, and maintain operational integrity.
• Communicate IT department updates to the broader business.

Skills

IT Operations Management

Budget Management

OKR Methodologies

Change Management

Cross-Functional Leadership

Tools

AI Tools

Agile Frameworks

ITIL Framework

Job description

• Serve as the operational backbone of the IT department
• Partner with the IT leadership team and cross-functional stakeholders to drive organizational transformation
• Manage financial performance and ensure IT strategies align with broader Five9 business objectives
• Own the global IT budget, monitor spend, optimize costs, and ensure financial predictability
• Lead development, alignment, and tracking of IT Objectives and Key Results (OKRs)
• Champion and manage the “IT for IT” program, advancing internal IT capabilities, tooling, and operational maturity
• Facilitate and lead Quarterly Business Reviews (QBRs), presenting metrics, operational health, and roadmap progress to executive leadership
• Drive change management and continuous improvement initiatives within IT
• Identify operational bottlenecks and implement scalable frameworks
• Establish, maintain, and oversee IT policies, standards, and governance frameworks
• Ensure compliance, mitigate risk, and maintain operational integrity
• Communicate IT department updates, wins, and operational changes to the broader Five9 business

Requirements

• 8-10+ years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environment
• Proven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationships
• Solid use of AI to build skills, agents and apps to bring efficiency to the IT business
• Deep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practices
• Exceptional executive presence and storytelling capability
• Ability to translate complex technical and operational concepts into clear, actionable business insights
• Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines

Core Competencies

Demonstrates extensive experience in IT Operations and IT Strategy, with a strong focus on managing complex IT budgets and driving organizational transformation. Proficient in OKR methodologies, ITIL, and agile frameworks to enhance operational maturity and compliance.

Highest-signal resume keywords

• IT Operations Management
• Budget Management
• OKR Methodologies
• Change Management
• Cross-Functional Leadership

Hard Skills

• IT Strategy
• Financial Forecasting
• Vendor Management
• Operational Governance
• Continuous Improvement Practices

Soft Skills

• Executive Presence
• Storytelling Capability
• Influential Leadership
• Communication Skills

Industry Keywords

• SaaS
• Cloud Technology
• Operational Integrity
• IT Policies
• IT Governance

Tools & Technologies

• AI Tools
• Agile Frameworks
• ITIL Framework