NOC Tech I

Five9; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase based on绩成绩

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

WiFi/Meal allowance for work from home

Employee Assistance Program

SSS/PhilHealth/PagIBIG and 13th month

Job summary

Five9 is a leading cloud contact center software provider seeking a Software Support Engineer in the Manila area. The role focuses on monitoring cloud services, troubleshooting telephony-related issues, and ensuring reliable connectivity and performance for customer applications.

The ideal candidate has at least 1 year of software support experience with cloud platforms, VoIP tech, and networking basics. This position may involve shift work and on-call rotations, with opportunities to grow in a

Qualifications

• Minimum of 1 year of related experience in a software support position.
• Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.).
• Proficient in SIP, RTP, ISDN and other VoIP technologies.
• Knowledge in VMware and enterprise applications is a plus.
• Willing to work shifts and participate in on-call rotation.

Responsibilities

• Monitoring system performance and cloud services to ensure connectivity and availability.
• Regular checks on infrastructure services.
• Responding to incidents, outages, and performance alerts; escalate as needed.

Skills

Cloud technologies

Telephony configuration

Networking basics

VMware

MySQL/SQL Server

Tools

Azure

GCP

AWS

PBX/ACD/CTI

VoIP

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Key Responsibilities

• Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services
• Performing regular checks on systems, services in the infrastructure
• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Monitor and Identify events proactively resolving issues.
• Respond & Resolve Customer escalations within the SLA window.
• Turn up customer applications & services in accordance with standard procedures.
• Open and track to resolution carrier and internal tickets.

Required Experience

• Minimum of 1 year of related experience in a software support position
• Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)
• Mid-Level technical knowledge in at least one of the following categories.
  • Telephony configuration and troubleshooting
    • Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
    • Proficient in SIP, RTP, ISDN and other VoIP technologies
  • Networking configuration and troubleshooting
    • Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc.
    • Proficient in Internet Technologies, including routing, switching and general network infrastructure in a Cloud Environment
  • Systems administration and troubleshooting
    • Knowledge in VMware, bare metal/blade servers, Active Directory, Enterprise Applications, etc.
  • Database Use and Administration
    • Knowledge on MySQL, SQL Server
• Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).
• An understanding of operating systems, business applications, and network systems.
• Ability to communicate clearly (both in writing and speech).

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13thmonth pay, Solo parent leave, Special leave for women)

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.