Director, Data Engineering

Manulife/John Hancock; Manila; Hybrid; PHP 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global team

Job summary

Manulife/John Hancock in the Philippines is seeking an IT Service Delivery Director (Data Engineering) to lead leaders, set strategic direction, and ensure service delivery excellence across domains.

You will partner with senior stakeholders, drive continuous improvement, and align delivery with business objectives, governance, and risk management in a hybrid work model.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Extensive experience leading technology service delivery functions with multi-team accountability.
• Proven ability to develop leadership capability and high-performing teams.
• Strong skills in strategic planning, governance, risk, and capacity management.
• Excellent stakeholder management and executive communication abilities.
• Track record of leading change and driving scalable ways of working.
• Knowledge of Azure environments is advantageous.

Responsibilities

• Set strategic direction and delivery priorities aligned with business objectives and Global Technology goals.
• Lead service delivery leaders, providing coaching, accountability, and strong delivery outcomes.
• Drive capability building through leadership development, workforce planning, and knowledge management.
• Own governance, performance management, risk oversight, and capacity planning across the area.
• Partner with senior stakeholders to anticipate needs, shape delivery strategies, and resolve escalations.

Skills

Leadership experience

Strategic planning

Stakeholder management

Azure knowledge

Executive communication

Change management

Multi-team delivery

Education

Bachelor's degree

Job description

We are looking for an IT Service Delivery Director (Data Engineering) to join our Global Technology team at MBPS. In this role, you will lead leaders and provide strategic direction for service delivery across your area of responsibility, ensuring teams are positioned to deliver business outcomes, strengthen operational capability, and meet service level commitments across Manulife segments.

Position Responsibilities

• Set the strategic direction and delivery priorities for the area of responsibility, ensuring alignment with Business Unit objectives, service level commitments, and broader Global Technology goals.
• Lead and enable service delivery leaders, providing direction, coaching, and accountability to ensure consistent execution, effective decision-making, and strong delivery outcomes.
• Drive capability building across assigned teams by strengthening leadership practices, workforce planning, skills development, knowledge management, and continuous improvement maturity.
• Own service delivery governance, performance management, risk oversight, resource strategy, and capacity planning across the area of responsibility.
• Partner with senior stakeholders to anticipate business needs, shape delivery strategies, resolve escalations, and ensure technology services continue to support business priorities and operational resilience.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, Investments, or another relevant field; equivalent post-secondary education or experience may be considered.
• Extensive experience leading technology service delivery functions, including accountability for multi-team delivery, operational performance, and stakeholder outcomes.
• Demonstrated experience leading leaders, building high-performing teams, and developing leadership capability across an area of responsibility.
• Strong strategic planning, governance, capacity management, and operational risk management skills, with the ability to translate business priorities into actionable delivery strategies.
• Excellent stakeholder management, negotiation, and executive communication skills, with the ability to influence across functions, segments, and leadership levels.
• Demonstrated ability to lead change, drive continuous improvement, and build scalable ways of working across teams.
• Knowledge of Azure environments is an advantage.

Amenable to work in a hybrid set-up (3x onsite per week) Amenable to any assigned shift schedule (preferably mid shift).

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see — and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition

To be the most digital, customer- centric global company in our industry. Learn more at https://www.manulife.com/.