Digital Workplace & IT Service Delivery Specialist

Novartis; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Novartis in Makati, Philippines is seeking a role within Digital Workspace Operations to support end user devices, workplace network and last mile infrastructure services. The position focuses on end user experience and onsite service delivery in the country cluster.

Responsibilities include deploying and driving adoption of DDIT services, cross-country collaboration, handling incidents within 24 hours, and ensuring a healthy, compliant workplace aligned with HSE standards and Novartis policies.

Qualifications

• Experience working cross functionally and cross countries.
• Relationship management.
• IT infrastructures.
• IT service delivery.
• IT service management.
• IT governance.
• Digital capabilities.

Responsibilities

• Support country/cluster Digital Workspace Operations organization and to deploy and drive adoption of DDIT services.
• Member of onsite services and service delivery organization in support of end user devices workplace network and last mile infrastructure services
• Support new solutions to end user adoption and deployments
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)
• Ensure a healthy and safe workplace by complying with Novartis HSE and ISEC standards, implementing measures, providing training and resources, supporting employee well-being, investigating incidents, and collaborating with HSE teams to maintain a safe environment while adhering to quality, ethical, health, safety, and environmental requirements.

Skills

Cross-functional collaboration

Relationship management

IT infrastructures

IT Service Delivery

IT Service Management

IT Governance

Digital capabilities

Stakeholder engagement

Job description

Novartis in Makati, Philippines is seeking a role within Digital Workspace Operations to support end user devices, workplace network and last mile infrastructure services. The position focuses on end user experience and onsite service delivery in the country cluster.

Responsibilities include deploying and driving adoption of DDIT services, cross-country collaboration, handling incidents within 24 hours, and ensuring a healthy, compliant workplace aligned with HSE standards and Novartis policies.