Digital Transformation Consultant

AIA Shared Services

Makati

Hybrid

PHP 900,000 - 1,500,000

Full time

3 days ago

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Job summary

AIA Shared Services in Makati, Philippines, seeks a Digital Business Consultant to drive operations strategy through new solutions, campaigns, and transformation projects that help achieve OKRs for the Customer Operations Tribe. You will collaborate with executives, staff, vendors, and IT Delivery Leads to maximize investments and deliver timely outcomes.

Responsibilities include shaping product delivery, identifying optimization opportunities, translating business requirements into user

Qualifications

Bachelor’s degree (4-year) from a leading college; IT/Eng/Business preferred.
At least 5 years in business analysis, process reengineering, or systems/control implementation.
Proven track record delivering operational transformation programs.
Deep understanding of insurance operations, processes, and systems.
Strong analytical and problem-solving skills with excellent communication.
Experience with Lean Six Sigma and/or Human Centered Design is a plus.
Experience with digital transformation including automation, AI, and cloud tech is preferred.

Responsibilities

Support Operations product delivery by aligning roadmap with business goals.
Identify opportunities for process improvements, automation, and digital transformation.
Develop high-quality user stories with success criteria and traceability.
Provide training and support during transformations.
Collaborate with departments and external partners on requirements.
Support production systems.