Digital Transformation & Operations Strategist

AIA Shared Services; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

AIA Shared Services is seeking a Digital Business Consultant to drive operations strategy, balance new solutions with BAU initiatives, and deliver transformation projects. You will collaborate with Operations and IT to ensure alignment with OKRs and maximize investments.

The role requires strong analytical and communication skills, experience in process reengineering, and familiarity with health and life insurance operations. A bachelor’s degree is required.

Qualifications

• Bachelor’s degree (4-year) in IT, engineering, business, or accounting.
• At least 5 years of experience in business analysis, process reengineering, or systems implementation.
• Proven track record of delivering operational transformation programs and projects.
• Deep understanding of insurance operations, processes, and systems.

Responsibilities

• Execute product vision and strategy for supported value streams with owners and squad lead.
• Establish long-term goals, core value propositions, and target markets for the product.
• Create roadmaps with features, releases and milestones aligned to business goals.
• Identify opportunities for process improvements and digital transformation.
• Translate requirements into high-quality user stories with traceability.
• Develop KPIs to measure process efficiency and effectiveness.
• Validate IT outputs against defined processes and user specs.
• Design UAT strategies and ensure comprehensive scenario coverage.

Skills

Analytical thinking

Business analysis

Problem solving

Communication

Leadership

Project management

Power BI

MS Office suite

Education

Bachelor’s degree in Information Technology / Industrial Engineering / Management / Accounting

Tools

Power BI

Microsoft Visio

Microsoft Project

Excel

PowerPoint

Word

Job description

AIA Shared Services is seeking a Digital Business Consultant to drive operations strategy, balance new solutions with BAU initiatives, and deliver transformation projects. You will collaborate with Operations and IT to ensure alignment with OKRs and maximize investments.

The role requires strong analytical and communication skills, experience in process reengineering, and familiarity with health and life insurance operations. A bachelor’s degree is required.