Digital Sales & Customer Success Analyst (PH)

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Hammerjack Pty Ltd in Makati, Philippines, is seeking a driven sales professional for its Restructuring & Refinancing Program. You will own enrollment quotas, convert leads, and present structured financial solutions to clients with focus on affordability and timely closure.

The role requires 2–4 years in quota-driven sales of consumer or digital lending, with strong bilingual communication in Tagalog and English. Office-based position in Makati offering clear KPI-driven progression.

Qualifications

• Clear communication in Tagalog and English is mandatory.
• Bachelor's degree required.
• 2–4 years of quota-driven sales in consumer lending or related financial services.
• Experience handling distressed or subprime customers is preferred.
• Proven track record of meeting monthly revenue targets.

Responsibilities

• Own defined monthly enrollment and revenue quotas for restructuring program.
• Convert inbound/outbound leads into enrollments and present restructuring solutions.
• Perform structured financial assessments and determine suitable solutions.
• Maintain CRM activity, track funnel stages, and minimize lead aging.
• Collaborate with underwriting, product, marketing, and growth teams.
• Mentor junior sales staff as performance-based progression.

Skills

Bilingual (Tagalog & English)

Education

Bachelor's degree

Job description

FLIN Philippines – Restructuring & Refinancing Program

Responsibilities

1. Revenue & Quota Ownership (Primary Focus)

• Own a defined monthly mediation enrollment/debt consolidation disbursement quota
• Convert inbound and assigned leads into restructuring program enrollments
• Conduct structured financial assessment calls
• Present clear, compelling restructuring solutions
• Overcome affordability and trust objections decisively
• Maintain aggressive follow-up discipline to prevent lead leakage
• Close enrollments within defined cycle times

Non-Negotiable Performance Metrics:

• Monthly enrollment target
• Monthly revenue target
• Lead-to-mediation enrollment/ IPA conversion rate
• Average revenue per enrolled borrower
• Lead-to-mediation enrollment/ IPA cycle time
• IPA stands for In-Principle Approval for the Debt Consolidation Program

2. Structured Financial Assessment & Solution Positioning

• Assess borrower exposure across multiple lenders
• Evaluate repayment capacity and urgency level
• Position restructuring and refinancing as a structured solution — not optional advice
• Ensure program affordability while protecting portfolio performance
• Maintain quality standards to prevent early drop-offs

Objective:

Close responsibly, but close decisively.

3. Pipeline & Funnel Discipline

• Maintain daily activity targets (calls, follow-ups, conversations)
• Track funnel stages: Contacted Qualified Offered Enrolled/ IPA
• Identify stalled qualified leads and reactivate with urgency
• Minimize lead aging
• Ensure 100% CRM accuracy

You will be measured daily, weekly, and monthly on:

• Contact rate
• Qualification rate
• Offer-to-Mediation Enrolment/ IPA ratio
• Follow-up effectiveness

4. Cross-Functional Alignment

• Coordinate closely with credit underwriting, product, marketing, and the growth team
• Ensure sales promises align with approval criteria
• Reduce rework and customer onboarding friction
• Support the quick resolution of onboarding and origination issues

5. Leadership Readiness (Performance-Based Progression)

Consistent overachievement will lead to:

• Mentoring junior sales officers
• Assisting with onboarding new hires
• Contributing to sales playbook refinement
• Participating in future team-building initiatives

Team leadership is earned through sustained performance.

Requirements

• Able to communicate clearly in Tagalog and English (mandatory)
• Min. Bachelor's degree
• Willing to work fully from office in Makati
• 2–4 years of quota-driven sales experience in:
• Consumer Lending
• Digital Lending
• Debt Consolidation
• Mediation and Negotiations Advisory Services
• Solutions-based selling of financial products
• Proven history of meeting or exceeding monthly revenue targets
• Experience handling financially distressed or subprime customers preferred

Key Performance Indicators (KPIs)

• Monthly mediation enrolments or debt consolidation financing quotas
• Monthly revenue achievement (%)
• Lead-to-mediation enrollment/ IPA conversion rate
• Revenue per enrolment borrower
• Lead aging days
• Early repayment performance quality

Pay: Php30,000.00 - Php60,000.00 per month