DIGITAL PROGRAM OFFICER

Metrobank; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Metrobank is seeking a Digital Program Officer to plan, oversee, and implement digital programs from concept to pre-operations, aligning with the team’s strategy and roadmap.

You will collaborate with business units to deploy enhancements, manage change requests, build business cases, ensure SOPs, define the change roadmap, and maintain metrics and stakeholder communications to ensure on-time delivery and budget adherence.

Responsibilities

• Work with business units and cross-functional groups to implement strategies and initiatives.
• Manage and monitor deployments of enhancements, change requests, and new developments.
• Lead the preparation of business cases for each initiative.
• Coordinate with various business units on requirements, inquiries, issues, and feedback.
• Manage Policies and Procedure (P&P) and Standard Operating Procedures (SOP) of the program.
• Define the change roadmap, methods to achieve it, and success criteria.
• Develop a comprehensive strategy for technology implementation with a robust communications system.
• Gather insights and perform competitive scans of market solutions.

Job description

The Digital Program Officer is responsible for successfully planning, overseeing, and
implementing the digital programs in a timely fashion starting from conceptualization,
business casing, UAT requirements and pre-operations preparation in alignment with the
team’s strategy and roadmap.

Specific Duties & Responsibilities:

Development Role

• Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
• Manage and monitor deployments of all enhancements, change requests, and new developments
• Lead business case preparation for each initiative
• Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program
• Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program
• Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success
• Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization.
• Gather insights and perform competitive scan of relevant solutions/services available in the market.

Compliance and Operations Role

• Prepare compliance-related items like documentation for BSP, audit, etc.
• Support in resolving audit related findings by Control units
• Prepare documentation for maintenance requirements – ex. System parameter changes
• Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished.

Key Result Areas

• On-time documentation availability and review (RSC, CJ, US review)
• UAT/ smoke testing results –timeliness of reports and on-time testing
• On time delivery of program releases and change requests
• Maintain healthy metrics relevant to the digital program, - customer feedback rating for the platform, fraud and security metrics, etc.
• Manage internal and external stakeholders to deliver the results in a timely manner and within budget