DIGITAL PROGRAM OFFICER

Metrobank; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

Metrobank seeks a Digital Program Officer to plan, oversee, and implement digital initiatives aligned with its strategy and roadmap. You will coordinate with cross-functional teams to manage deployments, changes, and new developments, and lead business case preparation.

The role emphasizes policy governance, change roadmaps, and a strategic technology implementation plan with strong internal communication. Collaboration with stakeholders is essential to achieve timely program outcomes.

Responsibilities

• Plan, oversee, and implement digital programs aligned with Metrobank's strategy and roadmap.
• Coordinate with business units for deployments, changes, and new developments.
• Lead business case preparation and gather requirements from stakeholders.
• Maintain program policies and SOPs; manage change roadmaps and success criteria.
• Develop a robust technology implementation strategy with effective communication across the company.
• Gather insights and conduct market scans of relevant solutions.

Job description

The Digital Program Officer is responsible for successfully planning, overseeing, and
implementing the digital programs in a timely fashion starting from conceptualization,
business casing, UAT requirements and pre-operations preparation in alignment with the
team’s strategy and roadmap.

Specific Duties & Responsibilities:

Development Role

• Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
• Manage and monitor deployments of all enhancements, change requests, and new developments
• Lead business case preparation for each initiative
• Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program
• Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program
• Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success
• Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization.
• Gather insights and perform competitive scan of relevant solutions/services available in the market.

Compliance and Operations Role

• Prepare compliance-related items like documentation for BSP, audit, etc.
• Support in resolving audit related findings by Control units
• Prepare documentation for maintenance requirements – ex. System parameter changes
• Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished.

Key Result Areas

• On-time documentation availability and review (RSC, CJ, US review)
• UAT/ smoke testing results –timeliness of reports and on-time testing
• On time delivery of program releases and change requests
• Maintain healthy metrics relevant to the digital program, - customer feedback rating for the platform, fraud and security metrics, etc.
• Manage internal and external stakeholders to deliver the results in a timely manner and within budget