Digital Product Owner & Customer Journey Architect

UNO Digital Bank; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

UNO Digital Bank is seeking a Digital Product Owner/Customer Journey Expert in Taguig, Manila to drive strategy, policy, and backlog for engaging customer journeys. You will collaborate with IT and business teams to translate requirements into features and ensure delivery aligns with regulatory needs.

The role focuses on designing optimal customer experiences, mapping journeys, and continuously improving product and service quality for UNO’s digital banking platform.

Qualifications

• Bachelor's degree in business, economics, finance, engineering, MIS or CS.
• 3–5 years of business analysis or journey mapping in a digital environment, fintech or bank.
• Knowledge of banking processes and system integrations; agile and waterfall experience.

Responsibilities

• Translate business and customer requirements into working features with IT engineers.
• Own product strategy, policy, backlog, and value proposition for customer journeys.
• Design and improve customer journeys by analyzing CX data and UX/IT landscape.
• Coordinate across teams to ensure delivery aligns with UNO’s brand policy and regulatory needs.

Skills

Business analysis

Customer journey mapping

Education

Bachelor's degree in business, economics, finance, engineering, MIS or CS

Job description

UNO Digital Bank is seeking a Digital Product Owner/Customer Journey Expert in Taguig, Manila to drive strategy, policy, and backlog for engaging customer journeys. You will collaborate with IT and business teams to translate requirements into features and ensure delivery aligns with regulatory needs.

The role focuses on designing optimal customer experiences, mapping journeys, and continuously improving product and service quality for UNO’s digital banking platform.