Digital Operations Staff

HR Primo Management Services; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

transportation allowance

telecommunication allowance

13th-Month Pay

PhilHealth

SSS/GSIS

Pag-IBIG Fund

Paid Holidays

Employee Loan access

Job summary

HR Primo Management Services is seeking a reliable Digital Operations Staff in Metro Manila to support daily online transactions and customer coordination. You will process inquiries, maintain accurate records, and collaborate with branches to resolve issues.

The ideal candidate has 1–2 years in clerical or customer service work, basic computer literacy, and is organized and dependable. Competitive entry-level salary and allowances are offered.

Qualifications

• Experience in branch, clerical, or customer service work is preferred.
• Basic computer literacy and familiarity with Word/Excel.
• Able to follow instructions and work accurately under supervision.

Responsibilities

• Process online transactions and inquiries via website and digital channels.
• Record and summarize daily activities; prepare simple reports.
• Coordinate with branch staff and other departments to resolve issues.
• Ensure information entered is accurate and up-to-date.

Skills

Customer service

Attention to detail

Organized

Follow instructions

Dependable

Honest

Education

Senior High School or college level

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

We are looking for a reliable and detail-oriented Digital Operations Staff to support our daily online transactions and customer coordination. The role focuses on ensuring smooth processing of digital inquiries and renewals through the company’s website and online platforms. This position reports to the Digital Operations Officer and plays a key part in maintaining excellent service and accuracy in every transaction.

Key Responsibilities

• Process online transactions and inquiries received through the company website and digital channels.
• Record and summarize daily activities and prepare simple reports.
• Coordinate with branch personnel and other departments to resolve customer or transaction issues.
• Ensure all information entered into the system is accurate and up to date.
• Maintain orderly files and documentation for reference and audit purposes.
• Observe company policies on data confidentiality, attendance, and workplace conduct.
• Participate in regular meetings and company activities as assigned.
• Perform other administrative and operational tasks that may be assigned from time to time.

Job Qualifications

• At least Senior High School graduate or College level (any field).
• 1-2 years of experience in branch, clerical, or customer service work preferred.
• Basic computer literacy and familiarity with Microsoft Word and Excel.
• Comfortable using online communication tools and digital forms.
• Organized, dependable, and willing to learn new systems.
• Able to follow instructions, work accurately, and deliver results under supervision.
• Honest, trustworthy, and customer-oriented.

What We Offer

• Competitive salary package aligned with entry-level rates.
• Allowances: Transportation allowance, Telecommunication allowance.
• Employee Rewards: Incentives and annual performance appraisal.
• Government-Mandated Benefits: 13th-Month Pay, PhilHealth, SSS/GSIS, Pag-IBIG Fund, Paid Holidays, and Employee Loan access.
• Supportive working environment and opportunities for skill development.