Digital Operations Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Digital Operations Associate in the Philippines to support the Digital Operations Officer with data extraction, client communications, float balancing, and regulatory reporting in line with policies and controls.

You will perform KYC/EDD on accounts, monitor risk scores, process file maintenance requests, and route inquiries via Salesforce, contributing to orderly operations and risk management.

Responsibilities

• Downloading and extracting Mobius reports
• Contacting clients regarding transactions
• Balancing floats and filing regulatory reports
• Processing file maintenance requests for digital accounts
• Conducting enhanced due diligence (EDD) on digital accountholders
• Handling and routing inquiries via Salesforce
• Ensuring adherence to internal policies and regulatory standards
• Back-up/support duties as needed by Digital Operations Officer

Job description

Hammerjack Pty Ltd is seeking a Digital Operations Associate in the Philippines to support the Digital Operations Officer with data extraction, client communications, float balancing, and regulatory reporting in line with policies and controls.

You will perform KYC/EDD on accounts, monitor risk scores, process file maintenance requests, and route inquiries via Salesforce, contributing to orderly operations and risk management.