Digital Marketing Technical Support Specialist

Private Advertiser; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Private Advertiser in Metro Manila, Quezon City is seeking a Digital Marketing Technical Support Specialist to handle high-volume customer and technical inquiries via live chat and ticket systems. You will support digital advertising platforms, analyze campaign data, and identify optimization opportunities.

The role requires a 2–4 year background in customer or technical support, preferably in digital advertising or BPO, with strong English communication and team collaboration in a night-shift,

Qualifications

• Bachelor's degree in Marketing, Business Information Technology, or a related field.
• 2–4 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Hands-on experience with live chat and ticket management systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
• Strong understanding of CPC, CPM, targeting, and conversion tracking.
• Excellent written and verbal English communication skills; additional languages are a plus.
• Analytical mindset with the ability to interpret campaign data and identify optimization opportunities.
• Strong interpersonal skills with a customer-first, empathetic approach to support.

Responsibilities

• Manage customer and technical support inquiries through live chat and ticket management systems.
• Provide support for digital advertising platforms and concepts.
• Interpret campaign data and identify optimization opportunities.
• Meet daily performance targets in a shifting, high-volume environment.

Skills

Live chat

Ticketing systems

Digital advertising concepts

Analytical mindset

Customer‑first approach

Excellent English communication

Education

Bachelor's degree in Marketing or related field

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

Job description

Office: Bridgetowne, QC (FULLY ONSITE)
Shift: Night Shift/ Shifting

About the role

Digital Marketing Technical Support Specialist providing support via ticket and chat systems in a high-volume environment.

Key responsibilities

• Manage customer and technical support inquiries through live chat and ticket management systems
• Provide support for digital advertising platforms and concepts
• Interpret campaign data and identify optimization opportunities
• Meet daily performance targets in a shifting, high-volume environment

About you

• Bachelor's degree in Marketing, Business Information Technology, or a related field
• 2–4 years of experience in customer or technical support, preferably in a digital advertising or BPO environment
• Hands‑on experience with live chat and ticket management systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
• Strong understanding of digital advertising concepts such as CPC, CPM, targeting, and conversion tracking
• Excellent written and verbal English communication skills; additional languages are a plus
• Analytical mindset with the ability to interpret campaign data and identify optimization opportunities
• Strong interpersonal skills with a customer‑first, empathetic approach to support