Digital Health Tech Support Specialist

Metacom Careers

Quezon City

On-site

PHP 213,000 - 255,000

Full time

14 days+

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Benefits offered by this job

Night differential 20%

HMO Day 1 for employee

Dependent HMO coverage

Life and accident insurance

Annual raise based on performance

13th and 14th month pay

Job summary

Metacom Careers in Manila is hiring a Technical Support Representative to assist members using digital health platforms and e-health services. The role emphasizes clear technical guidance and helping users navigate online health tools.

Candidates should have a college background with some customer service experience, strong English, and good problem-solving abilities. Weekend and holiday availability is required; the team offers competitive compensation and comprehensive benefits.

Qualifications

College graduate with or without work experience.
Completed at least 2 years in college with 6 months of customer service-related experience.
Above-average English communication skills.
Strong interpersonal, analytical, and problem-solving skills.
Good comprehension skills.
Basic proficiency in Microsoft Office.
Willing to work on weekends and holidays.

Responsibilities

Serve members using digital health platforms and e-health services as part of their health plan.
Provide technical support for digital health tools and help members navigate online platforms, troubleshoot access issues, and explain how to use e-health services effectively.