Global ServiceNow & ITSM Engineer | Hybrid Role

Artelia Philippines

Metro Manila

Hybrid

PHP 700,000 - 1,100,000

Full time

2 days ago

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Benefits offered by this job

Hybrid role

Global IT projects

Job summary

Artelia Philippines is seeking a Digital Application & ITSM Engineer to support ServiceNow/ITSM operations and digital initiatives, collaborating with regional and global teams to deliver value.

You will work with business users and IT teams to ensure service quality, optimize systems, and deploy digital solutions across the organization in a hybrid work setup. The role emphasizes incident management, ITIL processes, and cross-functional collaboration to drive digital transformation.

Qualifications

Bachelor's degree in Information Systems, Computer Science, or Software Engineering.
Experience implementing or supporting SaaS solutions.
Hands-on knowledge of ServiceNow ITSM modules (Incident, Request, Change, Problem, Knowledge).

Responsibilities

Administer and support ServiceNow in line with global standards.
Manage L2/L3 incidents and service requests with prompt resolution.
Improve ITIL processes and generate service metrics.
Collaborate with regional/global teams on digital solutions.
Assist in testing, upgrades, and deployment activities.

Skills

ITIL principles

Incident analysis

Troubleshooting

Automation

Documentation

English communication

Stakeholder collaboration

Independent work

Education

Bachelor's degree in Information Systems, Computer Science, Software Engineering

Tools

ServiceNow

Job description

Artelia Philippines is seeking a Digital Application & ITSM Engineer to support ServiceNow/ITSM operations and digital initiatives, collaborating with regional and global teams to deliver value.

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