Digital Experience Analyst — UX & Process Optimizer

Filinvest Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Filinvest Group is seeking a Digital Experience Business Analyst to support the Digital Experience team in delivering high-quality digital solutions. This role involves gathering requirements, conducting user acceptance testing, and optimizing processes to enhance digital experience.

The ideal candidate will hold a Bachelor's degree in a relevant field and have experience in business analysis. Strong analytical skills, excellent communication, and the ability to work with various teams are essential. This position is vital for ensuring smooth execution of product enhancements.

Qualifications

• Experience in business analysis, product support, or project coordination preferred.
• Strong analytical skills and attention to detail.
• Excellent communication and documentation skills.
• Ability to work with cross-functional teams and manage multiple tasks.
• Familiarity with agile methodologies is an advantage.

Responsibilities

• Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria.
• Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment.
• Evaluate existing processes, identify pain points, and recommend improvements.
• Work closely with cross-functional teams and vendors to ensure successful project execution.
• Monitor system-related issues, assist in prioritizing enhancements, and support the Product Manager.
• Assist in preparing training materials and implementation plans for new features.
• Interpret usage data, feedback, and trends to guide product decisions.

Skills

Requirements Analysis

Process Improvement

UAT Planning & Execution

Stakeholder Management

Digital Experience & UX Awareness

Education

Bachelor's degree in business, e-commerce, IT, or related field

Job description

Filinvest Group is seeking a Digital Experience Business Analyst to support the Digital Experience team in delivering high-quality digital solutions. This role involves gathering requirements, conducting user acceptance testing, and optimizing processes to enhance digital experience.

The ideal candidate will hold a Bachelor's degree in a relevant field and have experience in business analysis. Strong analytical skills, excellent communication, and the ability to work with various teams are essential. This position is vital for ensuring smooth execution of product enhancements.