Digital Experience Analyst

Filinvest Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Filinvest Group is seeking a Digital Experience Business Analyst to support the Digital Experience team in delivering high-quality digital solutions. This role involves gathering requirements, conducting user acceptance testing, and optimizing processes to enhance digital experience.

The ideal candidate will hold a Bachelor's degree in a relevant field and have experience in business analysis. Strong analytical skills, excellent communication, and the ability to work with various teams are essential. This position is vital for ensuring smooth execution of product enhancements.

Qualifications

• Experience in business analysis, product support, or project coordination preferred.
• Strong analytical skills and attention to detail.
• Excellent communication and documentation skills.
• Ability to work with cross-functional teams and manage multiple tasks.
• Familiarity with agile methodologies is an advantage.

Responsibilities

• Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria.
• Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment.
• Evaluate existing processes, identify pain points, and recommend improvements.
• Work closely with cross-functional teams and vendors to ensure successful project execution.
• Monitor system-related issues, assist in prioritizing enhancements, and support the Product Manager.
• Assist in preparing training materials and implementation plans for new features.
• Interpret usage data, feedback, and trends to guide product decisions.

Skills

Requirements Analysis

Process Improvement

UAT Planning & Execution

Stakeholder Management

Digital Experience & UX Awareness

Education

Bachelor's degree in business, e-commerce, IT, or related field

Job description

FILINVEST HOSPITALITY

The Digital Experience Business Analyst will support the Digital Experience team in delivering high-quality digital solutions across key operational and guest-facing platforms. This role ensures smooth execution of product enhancements, process improvements, and technology rollouts by bridging business needs with technical implementation.

Key Responsibilities

• Requirements Gathering & Documentation
  Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria.
• User Acceptance Testing (UAT)
  Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment.
• Process Mapping & Optimization
  Evaluate existing processes, identify pain points, and recommend improvements to enhance efficiency and overall digital experience.
• Stakeholder Coordination
  Work closely with cross-functional teams such as Operations, Finance, Procurement, IT, Marketing, and external vendors to ensure alignment and successful project execution.
• Issue Tracking & Support
  Monitor system-related issues, assist in prioritizing enhancements, and support the Product Manager in ensuring timely resolutions.
• Change Management & Rollout Support
  Assist in preparing training materials, release notes, and implementation plans for new features and system updates.
• Data Analysis & Insights
  Interpret usage data, feedback, and trends to help guide product decisions and improve user experience.

Qualifications

• Bachelor's degree in business, e-commerce, IT, or related field
• Experience in business analysis, product support, or project coordination preferred
• Strong analytical skills and attention to detail
• Excellent communication and documentation skills
• Ability to work with cross-functional teams and manage multiple tasks
• Familiarity with agile methodologies is an advantage

Core Competencies

• Requirements Analysis
• Process Improvement
• UAT Planning & Execution
• Stakeholder Management
• Digital Experience & UX Awareness