Digital Banking Advocate - Junior Branch

UnionBank; Pasig; On-site; PHP 223,000 - 335,000; Full time

Job summary

UnionBank is seeking a Junior Branch Ambassador in Emerald, Pasig, Metro Manila. The role focuses on deposit account servicing, payments processing, and digital banking promotion to customers at the branch.

You will support daily operations and strive to deliver a superior customer experience. Responsibilities include promoting UB Online and other digital platforms, assisting in account processing, and maintaining confidentiality while adhering to bank policies.

Qualifications

• Accountability in handling customer interactions and transactions.
• Adaptability to changing digital banking tools and processes.
• Analytical thinking for error-free processing and issue resolution.
• Clear communication with customers and colleagues to ensure understanding.

Responsibilities

• Promote digital banking adoption, encouraging use of UB Online and other apps.
• Deliver courteous, personalized service and address customer concerns while cross-selling when appropriate.
• Ensure accurate processing of deposits, withdrawals, and transactions while following bank policies.
• Support branch operations, document validation, and fee charging with attention to security and compliance.
• Collaborate with team to meet branch targets and participate in engagement initiatives.

Skills

Accountability

Adaptability

Analytical thinking

Communication skills

Critical thinking

Teamwork

Willingness to learn

Job description

UnionBank is seeking a Junior Branch Ambassador in Emerald, Pasig, Metro Manila. The role focuses on deposit account servicing, payments processing, and digital banking promotion to customers at the branch.

You will support daily operations and strive to deliver a superior customer experience. Responsibilities include promoting UB Online and other digital platforms, assisting in account processing, and maintaining confidentiality while adhering to bank policies.