Junior Branch Ambassador

UnionBank; Pasig; On-site; PHP 223,000 - 335,000; Full time

Job summary

UnionBank is seeking a Junior Branch Ambassador in Emerald, Pasig, Metro Manila. The role focuses on deposit account servicing, payments processing, and digital banking promotion to customers at the branch.

You will support daily operations and strive to deliver a superior customer experience. Responsibilities include promoting UB Online and other digital platforms, assisting in account processing, and maintaining confidentiality while adhering to bank policies.

Qualifications

• Accountability in handling customer interactions and transactions.
• Adaptability to changing digital banking tools and processes.
• Analytical thinking for error-free processing and issue resolution.
• Clear communication with customers and colleagues to ensure understanding.

Responsibilities

• Promote digital banking adoption, encouraging use of UB Online and other apps.
• Deliver courteous, personalized service and address customer concerns while cross-selling when appropriate.
• Ensure accurate processing of deposits, withdrawals, and transactions while following bank policies.
• Support branch operations, document validation, and fee charging with attention to security and compliance.
• Collaborate with team to meet branch targets and participate in engagement initiatives.

Skills

Accountability

Adaptability

Analytical thinking

Communication skills

Critical thinking

Teamwork

Willingness to learn

Job description

Job Description:

Position: Junior Branch Ambassador

Location: Emerald, Pasig, Metro Manila

Job Type: Regular

Job Summary: Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorders, inquiries, etc.), other platform functions, processing of payments, receipts and other monetary transactions, among others.

Duties And Responsibilities

• Promote digital banking adoption by advocating UB Online, The Portal, SME Business Banking App, Digital Transaction Portal, and maximizing the use of self-service and digital channels during customer engagements.
• Deliver exceptional customer experience through professional, courteous, and personalized service while effectively addressing client concerns, promoting products, and referring potential clients to appropriate business units.
• Ensure operational excellence and compliance by accurately processing transactions, maintaining confidentiality, adhering to bank policies, security procedures, KPIs, and supporting business continuity initiatives when required.
• Support branch operations and platform functions by assisting in account processing, validating documentation, ensuring accurate fee charging and reporting, maintaining work area readiness, and serving as an alternate custodian when assigned.
• Foster teamwork and branch performance by collaborating with colleagues, contributing to branch targets, participating in employee engagement initiatives, and performing other duties necessary to support branch operations and service quality.

Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn

Requirements: