Junior Branch Ambassador

UnionBank; Navotas; On-site; PHP 167,400 - 279,000; Full time

Job summary

UnionBank is seeking a Junior Branch Ambassador in Navotas, Metro Manila to handle deposits, withdrawals, encashments, checkbook reorders, and inquiries, while supporting digital channels and platform functions.

The role focuses on delivering exceptional customer service, processing transactions accurately, and promoting UB Online and related digital tools within daily customer engagements in the branch environment.

Qualifications

• Experience in cash handling and basic banking transactions.
• Ability to promote digital banking channels and self-service tools.
• Strong customer service orientation and communication skills.
• Adherence to bank policies, security procedures and compliance.

Responsibilities

• Promote UB Online, The Portal, SME Banking App, Digital Transaction Portal and other self-service channels.
• Deliver professional, courteous service, address client concerns, and refer prospects to the right units.
• Process transactions accurately, maintain confidentiality and follow policies and security rules.
• Assist in account processing, validate documents, and support branch operations.
• Collaborate with colleagues to meet branch targets and support service quality.

Skills

Accountability

Adaptability

Analytical

Good communication

Critical thinking

Teamwork

Willingness to learn

Job description

Position: Junior Branch Ambassador
Location: Navotas, Metro Manila
Job Type: Probationary
Job Summary: Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorders, inquiries, etc.), other platform functions, processing of payments, receipts and other monetary transactions, among others.

Duties And Responsibilities

• Promote digital banking adoption by advocating UB Online, The Portal, SME Business Banking App, Digital Transaction Portal, and maximizing the use of self-service and digital channels during customer engagements.
• Deliver exceptional customer experience through professional, courteous, and personalized service while effectively addressing client concerns, promoting products, and referring potential clients to appropriate business units.
• Ensure operational excellence and compliance by accurately processing transactions, maintaining confidentiality, adhering to bank policies, security procedures, KPIs, and supporting business continuity initiatives when required.
• Support branch operations and platform functions by assisting in account processing, validating documentation, ensuring accurate fee charging and reporting, maintaining work area readiness, and serving as an alternate custodian when assigned.
• Foster teamwork and branch performance by collaborating with colleagues, contributing to branch targets, participating in employee engagement initiatives, and performing other duties necessary to support branch operations and service quality.

Required Skills

Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn