Digital Advertising & Analytics Support Specialist

GOC Philippines, Inc.; Valenzuela; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive health care including医疗牙

Parental leave and disability coverage

Onsite meals and snacks

Job summary

Google Operations Center (GOC) in the Philippines is seeking a Digital Media Senior Associate to provide direct support on AdWords and Google Analytics campaigns for clients and advertisers. You will troubleshoot issues, consult with internal and external stakeholders, and ensure ad products deliver optimal results.

The role emphasizes clear communication, timely service, and data-driven problem solving. Onsite work with competitive benefits is offered in a fast-paced, global environment.

Qualifications

• Excellent written and verbal communication skills.
• Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products.
• Email, Chat and Phones.
• 1-2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models.

Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments and teams as required to resolve Customer issues and questions.

Skills

Excellent written and verbal comms

Customer support

Troubleshooting

Problem solving

Education

Bachelor's degree or equivalent practical experience

Tools

HTML

JavaScript

SQL

Job description

Google Operations Center (GOC) in the Philippines is seeking a Digital Media Senior Associate to provide direct support on AdWords and Google Analytics campaigns for clients and advertisers. You will troubleshoot issues, consult with internal and external stakeholders, and ensure ad products deliver optimal results.

The role emphasizes clear communication, timely service, and data-driven problem solving. Onsite work with competitive benefits is offered in a fast-paced, global environment.