CX Tech Solutions Manager – Ad Tech & AI Leader

Google Operations Center; Manila; On-site; PHP 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Competitive wages and comprehensive健康/

Health care coverage

Family leave provisions (baby bonding)

Onsite meals and snacks

Onsite experiences

Job summary

Google Operations Center in the Philippines seeks a Tech Solutions Manager to lead a large, multi-disciplinary team delivering CX for Google Ads and Analytics products. You will drive process improvements, coordinate with Engg, CoE, and product teams, and help shape the future of AI-driven customer support.

You will mentor 40+ team members, uphold GOC values, and ensure top-tier customer experience while aligning with business goals and KPIs.

Qualifications

• Bachelor's Degree in a technical field (Science / Technology / Engineering / Mathematics / CS / IT)
• Overall 10-12 years of Operations experience in Service Industry
• 5+ years of people management experience
• Knowledge of Google products: AdWords, Google Tag Manager, Google Analytics, Campaigns
• Knowledge in tag implementation for effective conversion tracking, e-commerce, dynamic remarketing
• Excellent communication (written & verbal) is mandatory
• Strategic thinking and ability to implement agile strategies within the teams

Responsibilities

• Drive cross-PA operations teams across multiple Pods/segments
• Navigate non-SOP environments and collaborate with CoE, Engg, L2, Product to build scalable frameworks
• Escalation management as first point of contact for complex challenges
• Drive business reviews with stakeholders on a weekly/monthly/quarterly cadence
• Lead AI feedback loops and improve the machine-led support ecosystem
• Support the team to meet goals from transition to BAU operations
• Ensure 100% process adherence and timely upskilling
• Develop and implement process solutions to improve operational efficiency
• Identify risks and issues in processes and proactively mitigate them
• Analyze operational data to identify opportunities and implement improvements
• Drive client-facing engagements and provide insights for business value transformation
• Partner with LCD and xfn teams to build talent strategy for upskilling

Skills

People management

Leadership

Communication

Strategic thinking

Agile methodologies

Education

Bachelor's Degree in a technical field

Tools

AdWords

Google Tag Manager

Google Analytics

Campaigns

Job description

Google Operations Center in the Philippines seeks a Tech Solutions Manager to lead a large, multi-disciplinary team delivering CX for Google Ads and Analytics products. You will drive process improvements, coordinate with Engg, CoE, and product teams, and help shape the future of AI-driven customer support.

You will mentor 40+ team members, uphold GOC values, and ensure top-tier customer experience while aligning with business goals and KPIs.