Digital Ads & Analytics Support Specialist

Google Operations Center; Manila; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages with health care (m/

Onsite meals and snacks

Comprehensive insurance coverage

Descripción de la vacante

Google Operations Center in Manila seeks a Digital Media Senior Associate to support external clients on AdWords (Search/Display) and Google Analytics, helping optimize campaign performance and resolve issues. You will collaborate with internal teams and clients to ensure ads are served correctly and ROI improves.

The role emphasizes clear communication, problem solving, and the ability to handle high volumes.

Formación

• Excellent written and verbal communication skills required.
• 2–4 years of customer support/troubleshooting with online advertising/analytics products or hardware troubleshooting.
• Strong customer service skills with the ability to make decisions in the best interests of customers.
• 1–2 years experience supporting advertising products like Adwords and Google Analytics with understanding of online advertising models.
• Analytical mindset to identify information needed for troubleshooting and suggest improvements.
• Able to work under time pressure and prioritize high volumes of work.

Responsabilidades

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt service to Customers and Account Managers, escalating issues and liaising with other departments as needed.
• Maintains a positive, professional demeanor and represents the company positively.
• Exhibits strong time-management and works independently using policies and procedures.
• Meets performance metrics such as quality, productivity, first contact resolution, and attendance.
• Identifies trends and suggests improvements through data interpretation.

Conocimientos

Excellent written and verbal comms

2–4 years customer support/troublesh.

Strong customer service decisions

1–2 years Adwords/Analytics exp

Analytical mindset for troubleshooting

Time management under pressure

Herramientas

Google Ads (AdWords)

Google Analytics

Descripción del empleo

Google Operations Center in Manila seeks a Digital Media Senior Associate to support external clients on AdWords (Search/Display) and Google Analytics, helping optimize campaign performance and resolve issues. You will collaborate with internal teams and clients to ensure ads are served correctly and ROI improves.

The role emphasizes clear communication, problem solving, and the ability to handle high volumes.