Desktop Support Technician - PH (VC)

billgosling; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Life Insurance

Health Benefits

Ongoing training / personal developm­1

Amazing work culture

Job summary

Bill Gosling Outsourcing Philippines is seeking a Desktop Support Technician to assist end users with basic IT needs and hardware/software support. You will handle installation, maintenance, and troubleshooting of workstations and peripherals, onsite or remotely, to keep systems aligned with business goals.

You should have prior IT/Desktop support experience, be a team player with good communication, and have completed at least 2 years of college, preferably in information technology.

Qualifications

• Completed at least 2 years in college; IT-related courses preferred.
• Prior IT/Desktop support experience is preferred.
• Strong teamwork and communication skills with the ability to give/receive feedback.
• Proactive and eager to apply best practices to improve performance and customer experience.

Responsibilities

• Assist Helpdesk with Desktop Support tasks including deployment of endpoints and peripherals.
• Support IT department tasks and assist with user training on applications.
• Monitor operations and help improve technology efficiency across the team.
• Provide end-user device setup and maintenance on Windows/Unix/Linux environments.

Skills

IT Support

Desktop Support

Helpdesk

Teamwork

Communication

Initiative

Education

Two years in College

IT-related studies preferred

Tools

Windows OS

Unix

Linux

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.

They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.

The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

What You’ll Do:

We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world! This role will be immensely satisfying and meaningful to the right candidate and we can’t wait to find you!

YOU WILL:

• Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment
• Assist the business and operational/support staff with helpdesk related items
• Support IT Department tasks when required
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of telephony hardware and software
• Other duties may be assigned

ABOUT YOU:

• Previous work experience as an IT/Desktop support preferred.
• You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US:

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook & Linked: BillGoslingOutsourcingPH

Website - https://www.billgosling.com/careers

Why Join Us?

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment, that will build strong connections.
• State-of-the-Stage Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's work!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place where we all fit!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us st