Desktop EUC L1

Service Global; Cavite City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Service Global is seeking engineers to support client environments with onsite and desk-side assistance. You will troubleshoot Windows and Mac systems, manage mobile devices, and handle hardware replacements while adhering to SLAs.

The role involves building and imaging customer PCs, updating service events daily, and supporting conferencing in meeting rooms. Strong English, local language fluency, and experience with patch management are expected.

Qualifications

• Experience with call logging systems.
• Proficient in Windows 7/10 and Office apps.
• Macs support experience is a plus.
• Knowledge of mobile devices (Android/iPhone).
• Experience with PC/laptop hardware troubleshooting and replacement.
• Familiarity with patch management.
• Ability to work in a pressurized environment and meet SLA.

Responsibilities

• Provide onsite and desk-side support to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Skills

Call logging system

Windows support (7/10)

Macs support

Mobile devices (Android/iOS)

Hardware troubleshooting

Patch management

Job description

Job Description:

The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Technical Skills & Experience Required:

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by client.

Language Skills:

• To Customer – Fluency in local language as per the geographical and cultural requirement
• English speaking to good standard