Deskside Technician (Marikina)

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced IT Desk Side Support specialist to provide onsite hardware and software support for PCs, printers, and mobile devices. You will diagnose, repair, and escalate end-user issues in Windows 10/11 environments, and support AV and conferencing systems for meetings and events.

You will manage MS 365 apps (Teams, Outlook), Intune and Azure AD, assist with asset/inventory controls, and ensure secure endpoints.

Qualifications

• 3+ years of corporate desk side support experience.

Responsibilities

• Provide onsite hardware and software support for PCs, printers, and mobile devices.
• Diagnose and repair end-user system failures.
• Troubleshoot network connectivity from device to network.
• Perform meeting room checks and ensure AV/conferencing systems function for meetings.
• Support setup and troubleshooting for company events and townhalls.
• Implement virus detection and endpoint protection procedures.
• Assist asset and inventory management including AMDB tagging and audits.
• Assist users with Microsoft 365 apps (Teams, Outlook) and configure mobile devices.
• Collaborate with onsite and remote teams to resolve incidents and ensure customer satisfaction.
• Overtime may be required to support events and critical activities.

Skills

Windows 10/11 support

Customer service

Team collaboration

Communication

Overtime readiness

VPN troubleshooting

Tools

Microsoft 365 (Teams, Outlook)

Intune

Azure Active Directory

SCCM

Remote device management

Job description

Details

• Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets.
• Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve network connectivity issues from the user device to the network.
• Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings.
• Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls.
• Implement virus detection, eradication, and endpoint protection procedures.
• Support and maintain asset and inventory management activities, including AMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
• Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets.
• Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
• May be required to render overtime in order to support events, townhalls, and critical business activities.

Job Requirements

Details

What do you need to succeed

• At least 3 years of corporate desk side support experience, with strong emphasis on supporting Windows 10 and 11 environments.
• Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
• Experience supporting, configuring, and troubleshooting mobile phones and tablets (iOS and Android).
• Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
• Hands‑on experience with Azure Active Directory, Intune, and remote device management solutions.
• Familiarity with asset management and inventory control, including AMDB tagging and inventory audits for all IT equipment and mobile devices.
• Working knowledge of printer and peripheral hardware support.
• Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
• Strong ability to perform meeting room checks and provide basic support for AV/conferencing equipment and room technology.
• Experience providing IT and AV support for internal and external company events and townhalls.
• Willingness to occasionally work overtime to support events and critical business activities as needed.
• Excellent customer service and communication skills, with the ability to work effectively in a team environment.
• Experience troubleshooting network and wireless connectivity issues, including VPN support.