Deskside Technician (Marikina)

Stefanini North America and APAC; Marikina; On-site; PHP 279,000 - 502,000; Full time

Job summary

Stefanini North America and APAC in Manila is seeking a corporate desk-side IT support specialist to deliver onsite hardware and software assistance for PCs, printers, mobile devices, and AV equipment, with focus on Windows 10/11 environments and colleague-facing service.

You will troubleshoot network and VPN issues, support Microsoft 365 tools (Teams, Outlook), manage asset records, configure Intune and Azure AD, and assist with events and town halls.

Qualifications

• 3+ years in corporate desk-side IT support focusing on Windows 10/11 environments
• Hardware troubleshooting/replacement for PCs, laptops and end-user devices
• Mobile device support (iOS/Android) and app configuration
• Proficient with Microsoft 365 apps (Teams/Outlook); familiarity with Intune
• Hands-on experience with Azure Active Directory and remote device management
• Asset management and AMDB tagging, inventory audits
• Printer and peripheral hardware support knowledge
• Understanding of endpoint security tools (e.g., Symantec, BitLocker, SCCM, RDP)
• AV/conferencing room support and basic setup
• IT/AV support for events and town halls; able to work overtime when needed
• Excellent customer service and communication skills

Responsibilities

• Provide onsite hardware and software support to clients, troubleshooting PCs, printers, mobiles, and tablets.
• Diagnose and repair end-user system failures, including desktops, laptops, and peripherals.
• Troubleshoot and resolve network connectivity issues from user device to network.
• Perform meeting room checks; ensure AV equipment and conferencing systems function for meetings.
• Support setup, operation, and troubleshooting of IT, AV, and conferencing equipment for events.
• Implement virus detection, eradication, and endpoint protection procedures.
• Support asset/inventory management activities, including AMDB tagging and accurate records.
• Assist users with Microsoft 365 tools (Teams, Outlook); support mobile device/tablet setup.
• Collaborate with onsite and remote teams to ensure timely incident resolution and high customer satisfaction.
• Overtime may be required to support events and critical activities.

Skills

Desk-side support

Windows 10/11

Hardware replacement

Mobile device support (iOS/Android)

Microsoft 365 (Teams/Outlook)

Intune

Azure AD

Asset management / AMDB tagging

Printer/peripheral support

Endpoint security basics

AV/meeting room support

Customer service

Job description

Job Responsibilities

• Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets.
• Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve network connectivity issues from the user device to the network.
• Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings.
• Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls.
• Implement virus detection, eradication, and endpoint protection procedures.
• Support and maintain asset and inventory management activities, including AMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
• Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets.
• Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
• May be required to render overtime in order to support events, townhalls, and critical business activities.

Job Requirements

What do you need to succeed?

• At least 3 years of corporate desk side support experience, with strong emphasis on supporting Windows 10 and 11 environments.
• Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
• Experience supporting, configuring, and troubleshooting mobile phones and tablets (iOS and Android).
• Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
• Hands-on experience with Azure Active Directory, Intune, and remote device management solutions.
• Familiarity with asset management and inventory control, including AMDB tagging and inventory audits for all IT equipment and mobile devices.
• Working knowledge of printer and peripheral hardware support.
• Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
• Strong ability to perform meeting room checks and provide basic support for AV/conferencing equipment and room technology.
• Experience providing IT and AV support for internal and external company events and townhalls.
• Willingness to occasionally work overtime to support events and critical business activities as needed.
• Excellent customer service and communication skills, with the ability to work effectively in a team environment.
• Experience troubleshooting network and wireless connectivity issues, including VPN support.